# Sayan Mukhopadhyay

Sayan Mukhopadhyay is a remote worker on Himalayas, Sr Quality Analyst at Full Creative, based in India.

Source: https://himalayas.app/@sayanmukhopadhyay

```text
Senior Quality Analyst focused on QA, process optimization, and AI-powered reporting for customer service teams.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Job categories | Quality Analyst, QA Specialist, Quality Analyst, Customer Support Representative, Technical Support Specialist, Senior Quality Analyst |
| Skills | Customer Service, Quality Control, Compliance, Quality Assurance, Process Optimization, Preventative Measures, Problem Solving, Decision making, Global Team Collaboration, Data Analysis, Report Preparation, Looker, Google Apps Script, Google Sheets, Automation, Pareto Analysis, AI Script Generation, Avatar Video Production, Gemini |

## What I'm looking for

```text
I’m looking to grow in a quality/operations role where I can drive audit performance, improve processes, and use data and AI to build clear QA frameworks, training, and reporting that help teams deliver consistent service.
```

## About

```text
I’m a results-oriented Sr Quality Analyst known for leadership, strong problem-solving, and a commitment to outstanding customer service quality. In my current role, I consistently achieve audit targets, update guidelines based on new process changes, and coordinate calibration and orientation for new hires.

Across customer support and QA experiences, I’ve supported managers with reporting for business reviews and taken ownership of quality assurance and process-gap identification. I build automated reporting tools using Google Apps Script and enhance QA frameworks with AI, including an AI-powered QA training video initiative for call center agents.
```

## Experience

### Sr Quality Analyst (current)

Full Creative. Feb 2020 - Present

```text
Achieved regular audit targets and supported service delivery with call-out communications and guideline updates for new process changes. Built automated QA/reporting tools using Google Apps Script and AI, and created Looker Studio reports for the service delivery team.
```

Skills: Quality-Assurance, Audit-Compliance, Process-Optimization, Google-Apps-Script, Google-Sheets, Pareto-Analysis, Trend-Analysis, Team-Coordination

### Tech Support & Quality Analyst

[Sutherland Global Services](https://himalayas.app/companies/sutherland). Dec 2012 - Feb 2020

```text
Provided inbound technical support for McAfee and supported QA audit requirements. Prepared QBR/WBR reports, assisted with team management (including shrinkage, attrition calculation, and roster scheduling), and communicated process gaps to the service delivery team.
```

Skills: McAfee-Support, Quality-Assurance, Audit-Compliance, Weekly-Business-Reviews-(WBR), Team-Management, Stakeholder-Communication

### Senior Executive

[IBM](https://himalayas.app/companies/ibm-com). Feb 2011 - Dec 2012

```text
Handled inbound customer service for Du Telecom and resolved SIM card issues.
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Skills: Customer-Service, Inbound-Call-Support, SIM-Card-Troubleshooting, Telecom-Support

### Executive

Aegis. Dec 2008 - Jun 2010

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Provided inbound customer service for Tata Indicom and resolved SIM card issues.
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Skills: Customer-Service, Inbound-Call-Support, SIM-Card-Troubleshooting, Telecom-Support

## Education

### Kulti College

Graduation (Accountancy-Honours), Accountancy

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Completed graduation in Accountancy (Honours) at Kulti College, affiliated with Burdwan University, in 2006.
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### West Bengal Council of Higher Secondary Education

Higher Secondary (Commerce), Commerce

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Completed 10+2 (Commerce) from West Bengal Council of Higher Secondary Education in 2003.
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### West Bengal Board of Secondary Education

Matriculation, Secondary Education

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Completed matriculation from West Bengal Board of Secondary Education in 2001.
```

## Tech stack

- Gemini
- Google Sheets

To contact Sayan, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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