# Sayan Halder

Sayan Halder is a remote worker on Himalayas, Customer Service Associate at Amazon, based in India.

Source: https://himalayas.app/@sayanhalder

```text
I resolve customer complaints, strengthen trust, and coach teams to deliver better service outcomes.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Job categories | Customer Service Associate, Customer Service Associate, Customer Support Specialist, Subject Matter Expert, Sales Associate, Trainer, Customer Care Associate, Customer Service and Sales Associate, Customer Experience Associate, Customer Service |
| Skills | Customer Service, Complaint Handling, problem resolution, Product Knowledge, Collaboration, Active Listening, Customer Satisfaction, Training |

## What I'm looking for

```text
I'm looking for a customer service role where I can resolve customer concerns, apply product knowledge, collaborate with a team, and support service improvement through active listening and effective problem resolution.
```

## About

```text
I've resolved customer complaints professionally at Amazon, building positive feedback and stronger customer trust through active listening, quick concern handling, and timely escalation of critical issues.

Previously at Absas Solutions, I served as a Subject Matter Expert, mentoring junior team members, guiding critical projects, and creating training materials that improved collaboration, skills, and job satisfaction.
```

## Experience

### Customer Service Associate

[Amazon](https://himalayas.app/companies/amazon). Apr 2024 - Jan 2026

```text
Resolved customer complaints professionally, leading to positive feedback and improved customer trust. Listened to customers quickly, addressing concerns and escalating critical issues to supervisor for resolution.
```

Skills: Customer-Service, Complaint-Handling, problem-resolution, Active-Listening, Escalation-Management

### Subject Matter Expert

Absas Solutions. Apr 2016 - Mar 2020

```text
Mentored junior team members, facilitating their skill development and career advancement. Provided expert guidance on critical projects, leading to improved team collaboration and project outcomes.
```

Skills: Mentor, Training, Collaboration

## Education

### JIS College of Engineering

Master of Business Administration, Business Administration. Grade: 7.6 CGPA

```text
Pursued a Master of Business Administration degree, achieving a CGPA of 7.6.
```

### Narula Institute of Technology

Bachelor of Business Administration, Business Administration. Grade: 6.7 CGPA

```text
Completed a Bachelor in Business Administration with a CGPA of 6.7.
```

### Debiprasad High School

Higher Secondary Certificate, General Studies. Grade: 54%

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Completed Higher Secondary Examination under WBCHSE with a score of 54%.
```

### RKVMV

Secondary School Certificate, General Studies. Grade: 63%

```text
Completed Secondary Examination under WBBSE with a score of 63%.
```

## Tech stack

- Google Analytics

To contact Sayan, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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