# Satish Singh

Satish Singh is a remote worker on Himalayas, Consultant System Management at LTIMindtree, based in India.

Source: https://himalayas.app/@satishsingh2

```text
Incident Manager at LTIMindtree resolving P1/P2 incidents across Azure services and improving incident response processes.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 707k+ INR |
| Job categories | Incident Manager, Application Support Engineer |
| Skills | Incident Management, ITIL, Azure Infrastructure, Azure Incident Response, Incident Triage, Problem Management, Infrastructure Support, Monitoring And Alerting, SLA Monitoring, OLA Monitoring, On Call Management, Bridge Calls, Knowledge Base Management, Kusto Query Language (KQL), Azure Data Explorer (ADX) |

## About

```text
At LTIMindtree, I lead and manage P1/P2 incidents affecting Azure-based services, working to resolve disruptions and minimize downtime. I collaborate with Azure engineering and support teams to investigate and diagnose issues.

I lead bridge calls during critical Azure service disruptions, keeping stakeholders aligned on incident updates and resolutions. I also provide 24/7 on-call support for high-priority incidents.

In my earlier Junior Engineer role at LTIMindtree, I triaged tickets and served as a primary contact for Microsoft Teams inquiries and escalations. I analyzed application logs and ran Kusto queries in Azure Data Explorer to gather incident details.

I use ITIL methodologies and monitor SLAs and incident trends to support service continuity. I hold the Azure Fundamentals (AZ-900) certification.
```

## Experience

### Consultant System Management (current)

[LTIMindtree](https://himalayas.app/companies/ltimindtree). Sep 2024 - Present

```text
Lead and manage P1/P2 incidents impacting Azure-based services, ensuring swift resolution and minimizing downtime. Collaborate with Azure engineering teams and lead bridge calls for critical service disruptions.
```

Skills: Incident-Management, ITIL, Azure, Infrastructure-Support, Problem-Management, Azure-900, MIM, Monitoring, SLA-Monitoring, On-Call-Management, Azure-Infrastructure, Cloud-Incident-Response, Bridge-Calls, Knowledge-Base-Management, Cross-team-Collaboration, Stress-Management, Communication-Skills, Crisis-Management, Adaptability

### Junior Engineer

[LTIMindtree](https://himalayas.app/companies/ltimindtree). Feb 2021 - Aug 2024

```text
Triaged tickets and served as primary point of contact for MS Teams related inquiries and escalations. Ensured timely delivery of services by meeting KPIs aligned with SLAs and analyzed logs to mitigate incidents.
```

Skills: Microsoft-Teams, Ticket-Triage, SLA-Management, Kusto-Query-Language-(KQL), Azure-Data-Explorer-(ADX), Incident-Management, Log-Analysis, Reporting

## Education

### Hooghly Engineering & Technology College

Bachelor of Technology, Computer Science. Grade: 6.7 CGPA

```text
Pursued a Bachelor of Technology in Computer Science and Engineering, achieving a CGPA of 6.7.
```

## Tech stack

- Microsoft Teams

To contact Satish, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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