# Sathya Jayakumar

Sathya Jayakumar is a remote worker on Himalayas, QA for Diagnostic Process at Pharmeasy, based in India.

Source: https://himalayas.app/@sathyajayakumar

```text
I improve customer support quality, training, procurement operations, and reporting.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Job categories | Quality Analyst, Process Training Specialist, Customer Service, Procurement Specialist, MIS Executive, Customer Support Specialist, Senior Quality Analyst, Team Lead |
| Skills | Quality Assurance, Customer Support, Procurement, Sales, Business Development, SAP, Microsoft Office, Data Reporting, Purchase Order Management, Vendor Management, Catalogue Management, Knowledge Management, Call Evaluation, Call Calibration, On The Job Training, Needs Analysis, Client Escalation Management, Process Migration, Typing, English, Hindi, Kannada Language, Tamil Language, HelpDesk+ |

## What I'm looking for

```text
I'm looking for a challenging customer service, quality, training, procurement, or reporting role where I can support organizational goals, take on challenging assignments, and grow with the organization.
```

## About

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I've supported procurement operations at Accenture Services, creating and amending shopping carts and purchase orders, maintaining catalogues and knowledgebases, and helping UK and US purchasing-helpdesk users complete orders.

I've built quality and training capability across Serco, Epicenter Technologies, Towards Solutions, Retail-Scan, Medlife, and Pharmeasy. My work includes call evaluations, new-hire and refresher training, calibration sessions, client escalations, training manuals, quality sheets, and operational reports.

At Towards Solutions, I handled an 11-member pilot team and later trained teams across five processes, including real estate, farmer subscriptions, pet tags, credit cards, and real estate development.

I'm focused on customer service, quality assurance, process training, procurement support, and helping teams meet client SLAs.
```

## Experience

### QA for Diagnostic Process (current)

Pharmeasy. Sep 2018 - Present

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Working as a QA for the diagnostic process, ensuring quality standards are met.
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Skills: Quality-Assurance, Diagnostics, Process-Improvement

### Senior MIS Executive

Retail-Scan. Jul 2016 - Feb 2017

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Worked as a senior MIS executive, handling multiple projects and preparing data for executives. Prepared training manuals and reports.
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Skills: MIS, Data-Management, Reporting, Training

### Process Trainer

Towards Solutions LLP.. Oct 2015 - Jul 2016

```text
Handled a team of 11 executives for a pilot batch and later promoted to process trainer, managing five processes. Prepared training manuals and provided extensive training during process migration.
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Skills: Training, Process-Management, Team-Leadership, Quality-Assurance, Reporting

### QA and Trainer

Epicenter Technologies Pvt Ltd.. Jun 2011 - Jul 2012

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Worked as QA and Trainer, conducting interviews, new hire training, quality sessions, and refresher sessions.
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Skills: Quality-Assurance, Training, Interviewing, Process-Improvement

### QA and Trainer

[Serco](https://himalayas.app/companies/serco). Jan 2010 - Jun 2011

```text
Worked as a Quality Analyst and Trainer for the LG process, evaluating calls in multiple South Indian languages. Led calibration sessions and trained quality analysts.
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Skills: Quality-Assurance, Training, Call-Evaluation, Process-Improvement, Telugu, Malayalam

### Customer Service Representative

[Accenture Services Pvt. Ltd.](https://himalayas.app/companies/accenture). Nov 2006 - Jan 2008

```text
Worked on a procurement project as a Customer Service Representative and supervisor, handling UK and US purchasing helpdesks. Created and approved purchase orders, updated catalogues, and produced reports.
```

Skills: Procurement, Customer-Service, SAP, Reporting, Vendor-Management, Training

## Education

### KLE's S. Nijalingappa College

Bachelor of Science, Science. 2003 - 2006. Grade: 74.1%

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Completed Bachelor of Science with an aggregate of 74.1%.
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### Maharanilakshmi Ammani College

PUC, General. 2002 - 2003. Grade: 67%

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Completed II PUC with 67%.
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### Presidency School Nandini Layout

SSLC, General. 2001 - 2002. Grade: 88.48%

```text
Completed SSLC with 88.48%.
```

## Tech stack

- HelpDesk+

To contact Sathya, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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