# Sasha Romary Sasha Romary is a remote worker on Himalayas, Director of Customer Experience at Juisci, based in France. Source: https://himalayas.app/@sasharomary ```text Customer Experience Director at Juisci, scaling post-sale operations for an AI-powered scientific literature platform. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | France | | Authorized to work in | France | | Salary expectations | 80k+ EUR | | Job categories | Customer Experience, Customer Success Manager, Operations Manager, Parent Coaching | | Skills | Customer Experience, Customer Success, Customer Retention, Customer Lifecycle Management, SaaS Operations, Global Operations, Operations Management, Service Delivery, Project Management, Program Management, Business Strategy, Localization, Revenue Retention, Renewal Strategy, Client Expansion | | LinkedIn | https://linkedin.com/in/sasha-romary-92431a26 | ## About ```text At Juisci, I lead end-to-end post-sale operations across Customer Success and Medical Content, owning the client lifecycle from onboarding through renewal. I work with enterprise and strategic accounts and partner with Sales, Product, and Tech on retention and client expansion. At Juisci, I partnered with the founder to scale the company from Seed to Series A. I helped build localization workflows that cut deployment timelines by 40% and supported adoption across France, EMEA, APAC, and the US. At Cleo, I led service delivery teams across regions and helped launch operations in 16 new countries. I also shaped the global care model and developed sleep and potty training support. Through Sasha Romary Parenting, I coach parents and run group programs and workshops on sleep, potty training, and working parenthood. I’ve advised over 2,000 parents across five continents, drawing on my experience as an ICF-certified life coach, sleep consultant, and doula. ``` ## Experience ### Director of Customer Experience (current) Juisci. Sep 2024 - Present ```text As Director of Customer Experience, I lead and scale Juisci’s end-to-end post-sale operations across Customer Success and Medical Content, owning the client lifecycle from onboarding through renewal for enterprise and strategic accounts. My role goes beyond account management to encompass operational design, cross-functional alignment, and revenue retention, with direct responsibility for NRR perf ``` ### Customer & Business Operations Leadership (current) Juisci. Jan 2024 - Present ```text ● Partnered with the founder to scale Juisci globally from Seed to Series A, shaping operations, client engagement, and market readiness. ● Led cross-functional work across Product, Marketing, Sales, and Customer Success to deliver frictionless deployment and increase adoption in France, EMEA, APAC and the US. ● Built localization process for product content, package offers, and client workflows t ``` ### Founding Customer Experience & Solutions Manager (current) Juisci. Jan 2024 - Present ```text As Customer Experience & Solutions Manager, I ensure smooth project management with clients including medical associations, life sciences and pharma companies, and drive exceptional customer satisfaction. - B2B Project Management: Plan, coordinate, and implement Juisci Workspace solution from initiation through to completion. - B2B Client Communication & Relationship Management: Serve as the prim ``` ### Founder (current) Entreprenurial & Coaching Leadership. Oct 2017 - Present ```text ● Built and scaled a global parent support practice, advising over 2000 parents across 5 continents through 1:1 consultations, group workshops, and community events ● Designed and facilitated professional development programs for working parents and emerging leaders, blending empathy with performance-driven methods. ● Reglar public speaker and educator on parenting, sleep and wllbeing topics. ● Ce ``` ### Owner (current) Sasha Romary Parenting. Jan 2016 - Present ```text Helping parents thrive at home and in the workplace with 1-1 coaching, group programs & professional workshops. 1-1 and Group Programs for Sleep, Potty Training and Working Parents Workshops and training programs for daycares and early childhood institutions Corporate parenting workshops ``` ### Associate Director, Global Member Experience [Cleo](https://himalayas.app/companies/hicleo). Jun 2022 - May 2023 ```text - Led and scaled team of operations specialist across 4 continents. Provided leadership, mentorship and professional growth opportunities. - Optimized processes & driving operational performance improvements - Defined operational plan and goals (OKrs), including increasing capacity, expanding global reach and improving customer satisfaction scores. - Launched operations across 16 new countries, i ``` ### Guide Manager EMEA [Cleo](https://himalayas.app/companies/hicleo). Aug 2021 - Jun 2022 ```text - Provided leadership for EMEA service delivery teams in delivering world-class support to members across the globe in navigating pregnancy and parenthood. - Served as an escalation point to quickly troubleshoot, problem solve, and communicate within Member Operations and cross-functionally through to resolution. - Served as SME for Sleep Support & Potty Training Support - Monitored and measured o ``` ### Guide Manager APAC [Cleo](https://himalayas.app/companies/hicleo). Jan 2020 - Jul 2021 ```text - Provided leadership for APAC service delivery team in delivering world-class support to members across the globe in navigating pregnancy and parenthood. - Served as an escalation point to quickly troubleshoot, problem solve, and communicate within Member Operations and cross-functionally through to resolution. - Conceptualized and executed a strategy and care model for sleep support and potty tr ``` ### Family Guide [Cleo](https://himalayas.app/companies/hicleo). Jan 2019 - Jan 2020 ```text - Providing relevant education and information to members prenatally and postpartum across EMEA & APAC regions. - Delivering insights and feedback from families back to team to help shape our service in the future. - Independently using judgment and decision making in addressing family needs, and consulting our collaborative team when questions are outside of your scope of expertise. - Recording ``` ### Founder Savoir-Faire Paris. Aug 2010 - Aug 2017 ```text ● Founded and scaled a boutique lifestyle management company serving 100+ clients across France and Europe, achieving consistent 5-star satisfaction ratings. ● Developed and implemented scalable business processes to support growth and service expansion while maintaining high-touch client experiences. ● Negotiated vendor partnerships and managed B2B collaborations to expand service offerings and i ``` ### Founder & CEO Savoir Faire Paris. Nov 2009 - Aug 2016 ```text Savoir Faire is Paris' ultimate personal assistant and meeting/event/travel planning service. Whether you are an individual living in Paris or just passing through, Savoir Faire can help make the most out of your Parisian experience. Our corporate services offer companies personalized membership programs for their employees as well as meeting organization, event planning, special services for out- ``` ### Concierge for Corporate Contracts INsider Private Concierge. Jan 2008 - May 2008 ```text Fulfilling client requests from restaurant reservations to vacation bookings and gift purchases. Help with event planning and delivery coordination. ``` ### Intern Next New Networks. Jan 2007 - Jan 2007 ```text Worked as Intern at Next New Networks. ``` ## Education ### New York University Bachelor's Degree, International/Global Studies ### Symbiosis ICF Certified Life Coach. 2023 - 2023 ```text (95 coaching hours) ``` ### New York University Bachelors in Global Communications, Mass Communication/Media Studies. 2004 - 2008 ### International School of Paris International Baccaloreat. 2001 - 2004 ## Tech stack - Tableau - Salesforce - Google Analytics - Zendesk - HubSpot - Asana - SQL To contact Sasha, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Yasamine Dhanon](https://himalayas.app/@yasaminedhanon): Project & Client Operations Coordinator, Mimpi Nusantara - [Johan Mademba-Sy](https://himalayas.app/@johanmademba-sy): Manager – Sales Administration, Mecachrome - [Meriem Tiar](https://himalayas.app/@meriemtiar): Responsable Expérience Client, Conciergerie de voyage - [Maria Ojora](https://himalayas.app/@mariaojora): Head of Customer Success, Ochy Management - [Khadija AMGHAR HUYNH-VAN](https://himalayas.app/@khadijaamghar): Administrative Coordinator, La Ligue de l'Enseignement - [Christiana User](https://himalayas.app/@christianauser3): Sales / Client Solutions, Self Employed - [Marianna User](https://himalayas.app/@mariannauser3): AI Training Project Coordinator/Team Lead, Alignerr (Labelbox) - [Kelechi Vincent](https://himalayas.app/@kelechivincent): Customer Success Manager Intern, Evenizer - [Eudeline Paulus](https://himalayas.app/@eudelinepaulus): Founder, Believe in Your Magic - [Anagracia Raspa](https://himalayas.app/@anagraciaraspa): Customer Success Manager, Synergee