# Sascha de Ruigh Sascha de Ruigh is a remote worker on Himalayas, Learner Impact Specialist at Learnlight, based in Portugal. Source: https://himalayas.app/@saschaderuigh ```text I improve learning operations and customer experiences for global, remote teams. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | Portugal | | Authorized to work in | Portugal | | Salary expectations | 30k+ EUR | | Job categories | Learning Operations Manager, Program Manager, Project Coordinator, Customer Success Manager, Onboarding Specialist, Operations Manager, Process Improvement Specialist, Training Specialist, Customer Experience Specialist, Learning Operations Manager, Operations Training Specialist, Learning Services Specialist, Learning Programs Specialist | | Skills | Learning Operations, Program Management, Project Coordination, Customer Success, Customer Experience, Learner Support, Onboarding, Process Improvement, Cross Functional Communication, Documentation, Knowledge Sharing, Training, Change Management, Stakeholder Management, English Communication, Google Ads, Inventory Management, Digital Advertising | ## What I'm looking for ```text I'm looking for meaningful operational challenges at the intersection of learning, community, and technology, where I can improve customer experiences, build better systems, and collaborate with international remote teams. ``` ## About ```text At Learnlight, I’ve supported global learners and corporate clients across onboarding, programme delivery, engagement, and ongoing learner support. I combine operational coordination with a human approach that removes friction and helps people progress. As a Project Coordinator and Senior Program Manager, I standardised processes, maintained training and onboarding materials, coordinated cross-functional initiatives, and delivered language and intercultural learning programmes. I’ve also designed onboarding for new colleagues and supported complex learner queries during organisational change. My background spans SaaS, EdTech, digital advertising support, retail operations, technology training, and international tourism. I enjoy working remotely across cultures and improving the systems, communication, and experiences behind a service. ``` ## Experience ### Learner Impact Specialist [Learnlight](https://himalayas.app/companies/learnlight). Aug 2025 - May 2026 ```text As part of Learnlight's Learner Impact team, I focused on helping learners stay engaged and supported throughout their learning journey after enrolment. Through proactive communication, feedback collection, and personalised support, we aimed to create an experience that kept learners motivated and progressing towards their goals. The team was created as part of a wider organisational transition, s ``` Skills: Customer-Experience, Onboarding, Process-Improvement, Stakeholder-Management ### Project Coordinator [Learnlight](https://himalayas.app/companies/learnlight). Jan 2023 - Jul 2025 ```text As Project Coordinator within the Global Mobility Service team, my focus shifted from managing individual programmes to improving how the team operated as a whole. I coordinated cross-functional initiatives, helped standardise processes, and worked closely with colleagues across Sales, Operations, Customer Success, and Transformation to improve consistency and collaboration. A large part of my rol ``` ### Senior Program Manager Global Mobility [Learnlight](https://himalayas.app/companies/learnlight). Dec 2019 - Dec 2022 ```text As Senior Program Manager, I coordinated the delivery of language and intercultural learning programmes for international corporate clients, acting as the main point of contact throughout the learner journey. From onboarding through to programme completion, I worked closely with learners, trainers, and client stakeholders to ensure everything ran smoothly while balancing multiple priorities in a f ``` ### Google online specialist [Teleperformance](https://himalayas.app/companies/teleperformance-nordic). Apr 2019 - Dec 2019 ```text Working as part of Google's support operations, I helped small and medium-sized businesses get the most out of their digital advertising. I provided technical and product guidance, investigated account and campaign issues, and translated platform policies into practical, easy-to-understand advice for clients. The role strengthened my ability to troubleshoot complex problems, communicate clearly wi ``` ### Stock Manager DOLCE&GABBANA S.r.l. Jan 2016 - Mar 2019 ```text As Stock Manager for Dolce & Gabbana's Amsterdam flagship store, I was responsible for ensuring the smooth flow of inventory behind the scenes, coordinating deliveries, stock movements, and internal logistics to support the retail team. The role required accuracy, organisation, and close collaboration across departments to ensure products were available at the right place and time. It was here tha ``` ### Visual Merchandiser - Ready To Wear ZARA Inditex. May 2015 - Jan 2016 ```text In my final role at Zara, I coordinated product presentation based on sales performance, inventory availability, and commercial priorities. Working closely with teams in-store and headquarters, I balanced operational planning with customer experience to ensure the right products were available at the right time. ``` ### RFID trainer Inditex. Feb 2015 - Apr 2015 ```text I was selected to join a team supporting the rollout of Zara's RFID inventory system across stores in the Netherlands, helping colleagues adopt new processes and technology through hands-on training and operational support. The experience gave me my first exposure to change management and showed me how much I enjoyed helping others learn and adapt. ``` ### Assistant Floormanager ZARA Inditex. Sep 2014 - Jan 2015 ```text As part of the store management team, I helped coordinate daily operations, organised staff schedules, supported team briefings, and ensured smooth communication across departments. The role gave me my first experience coordinating people, balancing operational priorities, and supporting colleagues to achieve shared goals. ``` ### Tour guide Alltournative SA de CV. Nov 2008 - Jul 2009 ```text As a tour guide in Mexico's Riviera Maya, I led full-day cultural and adventure experiences for Dutch- and English-speaking travellers, introducing them to the region's history, nature, and Mexican/Mayan culture. Every day combined logistics, safety, storytelling, and customer care—ensuring each guest felt informed, supported, and able to enjoy the experience with confidence. Working closely with ``` ## Education ### Leiden University Bachelor of Arts, Latin American Studies. 2003 - 2008 ```text Studied the culture, history, and languages of Latin America, including intercultural dynamics, politics, Spanish and Portuguese, linguistics, economics, and literature. ``` ### Leiden University Bachelor's degree, Latin American Studies. 2003 - 2008 ```text Culture, history, and languages of the Latin American area: history and modern day intercultural dynamics, politics, languages (Spanish and Portuguese), linguistics, economics, literature. ``` ### Leiden University BA, Latin American Studies. 2003 - 2008 ## Tech stack - Google Ads To contact Sascha, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Rachel Desbois](https://himalayas.app/@racheldesbois): Lead Moderator and Operations Assistant, Pluribus Global - [Disciplo Rap Kriol](https://himalayas.app/@disciplorapkriol): AI Trainer, Outlier - [Paola Foresta](https://himalayas.app/@paolaforesta): Onboarding Team Lead, Majorel - [Laura Z](https://himalayas.app/@lauraz): Senior Sales Operations Specialist, Infineon - [Sérgio Domingues](https://himalayas.app/@sergiodomingues): Accounts Lead, Visuable - [Reelle Lomele](https://himalayas.app/@reellelomele): Continuous Improvement Manager, Nestlé Business Services, S.A. - [Salvatore Battaglia](https://himalayas.app/@salvatorebattaglia): Team Leader – Meta MPS, Teleperformance Portugal - [Lucia Bonet Semenas](https://himalayas.app/@luciabonetsemenas): Luxury Travel Advisor, Tripwix - [Pejman Heshmati](https://himalayas.app/@pejmanheshmati): Training & Quality Manager, Concentrix - [Isabel Cruz](https://himalayas.app/@isabelcruz4): Pedagogical Coordinator / Training Manager, Vitae Professionals & MedIQSkills / VP Formação