# Sarita Hurpal

Sarita Hurpal is a remote worker on Himalayas, Client Site IT Engineer at Barclays Bank, based in Guernsey.

Source: https://himalayas.app/@saritahurpal

```text
I keep enterprise endpoints, VDI, identity, and user services secure, reliable, and productive.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Guernsey |
| Authorized to work in | Guernsey |
| Job categories | IT Support Engineer, Desktop Support Engineer, Service Desk Analyst, Systems Administrator, Identity And Access Management Engineer, Endpoint Engineer, Technical Support Engineer, Senior IT Support Engineer |
| Skills | IT Support, Desktop Support, End User Computing, Windows 11, Microsoft 365, SCCM, Citrix, VMWare Horizon, Azure Virtual Desktop, Active Directory, Group Policy, Microsoft Entra ID, User Identity Access Management, RSA SecurID, Multi Factor Authentication, VPN, PowerShell, ServiceNow, ITIL, Endpoint management, Software Deployment, Patch Management, Power BI, Network Security, Inventory, Workday, Azure, Windows, Microsoft Office 365, Port |

## What I'm looking for

```text
I’m looking to enhance digital workplace experiences through secure, stable, scalable IT operations, problem-solving, continuous learning, and modern workplace technologies.
```

## About

```text
At Barclays, I provide on-site and remote support for end-user hardware, operating systems, applications, endpoint deployments, and VDI environments. I manage incidents through to resolution while supporting security baselines, patching, encryption, Active Directory administration, and ServiceNow SLA adherence.

Previously at Atos and Utmost Group, I supported global users with Windows, Microsoft 365, VPN, MFA, Citrix, networking, Power BI, SCCM, and identity access issues. I’ve administered RSA SecurID, user provisioning, SailPoint IdentityNow, and JML processes while working to ITIL service standards.

My background in customer service, dispute resolution, and HR support shapes how I communicate with users and deliver practical, customer-centred IT solutions. I’m fluent in English and French and am strengthening my cloud knowledge through Microsoft Azure certifications.
```

## Experience

### Client Site IT Engineer (current)

Barclays Bank. Aug 2025 - Present

```text
Provide on-site and remote technical support for hardware, operating systems, and applications. Manage VDI platforms, deploy applications, and ensure compliance with security requirements.
```

Skills: IT-Support, VDI, Citrix, VMWare-Horizon, SCCM, Active-Directory, ServiceNow, Troubleshooting, Endpoint-management

### Client Site IT Engineer (current)

Noventre. Aug 2025 - Present

```text
Provide on-site and remote technical support to end users for hardware, operating systems, and application issues. Manage endpoint devices and ensure compliance with security standards.
```

Skills: IT-Support, Troubleshooting, Endpoint-management, Active-Directory, ServiceNow

### IT Desktop Support Engineer

Utmost Group. Jun 2025 - Aug 2025

```text
Diagnosed and resolved hardware and software issues, installed and maintained computer systems, and provided user support. Managed hardware inventory and software licenses, and supported Microsoft Office 365 and financial applications.
```

Skills: hardware-troubleshooting, Installation, Microsoft-Office-365, SCCM, Windows-11, IT-Support, Documentation

### Service Desk Analyst/Engineer

[Atos](https://himalayas.app/companies/atos). Dec 2022 - Jun 2025

```text
Provided 2nd line support, managed RSA SecurID user accounts, and resolved MFA and VPN issues. Created reports, tracked incidents, and ensured ITIL compliance.
```

Skills: RSA-SecurID, MFA, VPN, ServiceNow, Citrix, Active-Directory, PowerShell, ITIL, Troubleshooting

### Workday Time and Absence and 1st level IT support Engineer

Atalian Servest UK & Ireland. Mar 2020 - Dec 2021

```text
Provided HR administrative support for Workday Time and Absence modules, and performed 1st level IT support including troubleshooting and user account setup.
```

Skills: Workday, HR-Support, IT-Support, Troubleshooting, User-Account-Management, Documentation

### IT Support Analyst

[Accenture](https://himalayas.app/companies/accenture). Mar 2018 - Mar 2020

```text
Managed and supported the company's EDMS for secure document storage and retrieval. Provided training and technical support on document upload, retrieval, and version control.
```

Skills: EDM, Document-Management, Training, Technical-Support, Compliance

### Dispute Resolution Associate

[Accenture](https://himalayas.app/companies/accenture). Sep 2015 - Feb 2018

```text
Investigated and resolved complex client issues, supported AXA Insurance projects, and maintained SLAs by managing case timelines and monitoring queues.
```

Skills: Dispute-Resolution, Customer-Service, SLA-Management, Process-Improvement

### Customer Service Representative

TNT Logistics. Jan 2011 - Aug 2015

```text
Checked and reported on damage shipments, handled incoming and outgoing packages, and tracked and updated order statuses. Interacted with overseas suppliers and provided administrative support.
```

Skills: Customer-Service, Logistics, Order-Tracking, Administrative-Support

### Customer Service Representative

[Accenture](https://himalayas.app/companies/accenture). Jan 2011 - Mar 2015

```text
Handled data entry and documentation, trained and mentored team members, and maintained customer files. Acted as liaison between customers and sales team.
```

Skills: Customer-Service, Data-Entry, Training, Mentor, Problem-Solving

### Data Entry Specialist

TNT. Jan 2009 - Jan 2010

```text
Transferred data from paper formats into computer files, created spreadsheets, and verified data against source documents. Performed regular backups and organized paperwork.
```

Skills: Data-Entry, Spreadsheets, Data-Verification, Database-Management, Organization

## Education

### Academie Canadienne de Management et de Technologie

Diploma, Business/Office Automation/Technology/Data Entry. 2020 - 2020

```text
Completed a diploma in project management with a focus on business and office automation.
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### Digital Marketing Institute

Certification, Digital Marketing. 2019 - 2019

```text
Completed a certification in digital marketing.
```

### Presidency College Mauritius

Intermediate, Business Process Outsourcing. 2010 - 2011

```text
Completed an intermediate certification in business process outsourcing and MS Office.
```

## Tech stack

- Microsoft Azure
- F5
- PowerShell
- Windows
- Microsoft Office 365
- RSA SecurID
- Citrix
- ServiceNow
- Port

To contact Sarita, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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