# Sarena Coulter

Sarena Coulter is a remote worker on Himalayas, Service Coordinator – IDD Services at Central Counties Services, based in United States.

Source: https://himalayas.app/@sarenacoulter

```text
Service Coordinator at Central Counties Services connecting people receiving IDD services with families, providers, and resources.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 60k+ USD |
| Job categories | Service Coordinator, Case Manager, Care Coordinator, Intake Coordinator, Behavioral Health Technician |
| Skills | Case Management Support, Care Coordination, Service Follow Ups, Resource Linking, Referrals, Individualized care plans, Patient Intake, Admissions Support, Claims Research, Appeals Support, Benefits explanation, Member Services, Provider Services, patient records, Case Documentation |

## About

```text
At Central Counties Services, I coordinate service-related communication and follow-up for people receiving IDD services, helping connect individuals and families with providers and resources. I maintain service documentation and share updates that support continuity of services.

At Canyon Creek Behavioral Health, I support daily patient care, document behavior and progress, and communicate with clinical staff about individualized treatment planning. I also assist with crisis response and de-escalation while prioritizing patient dignity and safety.
```

## Experience

### Service Coordinator – IDD Services (current)

Central Counties Services. Aug 2026 - Present

```text
Coordinate service-related communication and follow-up to support individuals receiving IDD services. Connect individuals, families, providers, and resources while maintaining organized documentation.
```

Skills: Case-Management, Care-Coordination, Resource-Linking, Documentation, Communication-Skills

### Lead Mental Health Tech (current)

Canyon Creek Behavioral Health. Mar 2026 - Present

```text
Support daily patient care in a behavioral health setting, maintaining a safe and therapeutic environment. Observe and document patient behavior, assist with crisis response, and contribute to therapeutic group activities.
```

Skills: Behavioral-Health, Patient-Care, Crisis-Intervention, Documentation, Group-Therapy

### Behavioral Tech Supervisor

Waco Center for Youth. Jan 2023 - Jul 2024

```text
Provided direct support to youth in a psychiatric treatment setting, promoting safety and therapeutic engagement. Used crisis intervention techniques, collaborated with multidisciplinary teams, and communicated with families.
```

Skills: Crisis-Intervention, De-escalation, Multidisciplinary-Collaboration, Family-Communication, Quality-Improvement

### Daycare Teacher

Aspiring Future Leaders Academy. Aug 2021 - Dec 2022

```text
Maintained a safe, nurturing environment while supporting children's development. Planned structured activities, recorded attendance and milestones, and partnered with parents.
```

Skills: Child-Development, Activity-Planning, Record-keeping, Parent-Communication

### Benefits Specialist

Blue Cross Blue Shield of Texas. Jun 2021 - Dec 2021

```text
Responded to high-volume inbound inquiries from members, providers, and plan sponsors, resolving benefits and coverage questions. Researched claim concerns, processed referrals and appeals, and created training materials.
```

Skills: Benefits-explanation, Claims-Research, Appeals-Support, Customer-Service, Training-Materials-Development

### Data Processing / Customer Service Representative

American Income Life Insurance Company. Nov 2017 - Aug 2020

```text
Handled customer inquiries involving billing, account maintenance, and product questions. Investigated account concerns, managed escalated cases, and contributed process improvements.
```

Skills: Customer-Service, Billing, Account-Maintenance, Troubleshooting, Process-Improvement

### Sales / Health Benefits Specialist

[General Dynamics](https://himalayas.app/companies/general-dynamics-corporation). Jun 2015 - Oct 2017

```text
Served as front-line contact for customer questions, providing clear information and issue resolution. Performed first-level troubleshooting for software and system concerns and identified workflow improvements.
```

Skills: Customer-Service, Troubleshooting, Communication-Skills, Workflow-Improvement

### Behavioral Technician

Daybreak Community Services. Sep 2013 - Jun 2016

```text
Collected and documented client progress data to support treatment goals. Taught coping strategies and replacement behaviors, and adapted activities to individual needs.
```

Skills: Behavioral-Observation, Data-Collection, Coping-Strategies, Individualized-Support

## Education

### University of Phoenix

Bachelor of Science, Healthcare Management

```text
Bachelor of Science in Healthcare Management from University of Phoenix, completed in June 2026.
```

### McLennan Community College

Associate of Science, Healthcare Management

```text
Associate of Science in Healthcare Management from McLennan Community College, completed in December 2024.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint

To contact Sarena, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Olu Kolawole](https://himalayas.app/@olukolawole): Behavioral Health Specialist, Unified Care Group/Caregiver, Inc.
- [Katura Hart](https://himalayas.app/@katurahart1): Social Worker, Creative Solutions in Healthcare
- [Jodi-Ann Henningham](https://himalayas.app/@jodi-annhenningham): Registered Behavior Technician, Creative Minds ABA Services, Inc.
- [David Jaskowiak](https://himalayas.app/@davidjaskowiak): Children's Mental Health Director, Central Counties Services
- [Gabrielle User](https://himalayas.app/@gabrielleuser3): Foster Care Case Worker, Children’s Choice
- [Karley Hardin](https://himalayas.app/@karleyhardin): Care Coordinator YCOT, Texana Center
- [Vcharee Wright](https://himalayas.app/@vchareewright): Registered Behavior Technician, Capitol City Residential Health Care
- [Michel Cota](https://himalayas.app/@michelcota): Administrative Assistant, April 2026 Present
- [Camille Haddock](https://himalayas.app/@camillehaddock): Utah Case Management / HRS Case Manager, Utah Case Management
- [Brooklynne Rowan](https://himalayas.app/@brooklynnerowan): Scheduling Coordinator, Behavior Network