# sarah pelumi

sarah pelumi is a remote worker on Himalayas, Service Delivery Coordinator at Cobranet, based in Nigeria.

Source: https://himalayas.app/@sarahpelumi

```text
Service Delivery Coordinator at COBRANET who reduced service implementation delays by approximately 15% through workflow standardization.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 60k+ USD |
| Job categories | Service Delivery Coordinator, Project Coordinator, IT Operations Specialist, Customer Success Specialist |
| Skills | Service Delivery, Project Coordination, ISP Operations, BSS OSS Operations, Fibre Network, Network Testing and Commissioning, TCP IP Network, Network Troubleshooting, Field Coordination, SLA Monitoring, KPI Monitoring, Vendor Management, Customer Relationship Management, Process Improvement, Feasibility Assessment |
| LinkedIn | https://linkedin.com/in/sarah-feyisetan |

## What I'm looking for

```text
I'm seeking opportunities in Service Delivery, Project Management, IT Operations, or Customer Success, where I can contribute to reliable technology solutions and high-performing teams.
```

## About

```text
At COBRANET, I coordinate ISP service delivery and enterprise support, including BSS/OSS workflows for CRM onboarding, order fulfillment, and billing readiness. I reduced service implementation delays by approximately 15% through workflow standardization and improved cross-functional coordination.

I previously worked on ISP network projects at VDT Communications, where I supported feasibility assessments, resource coordination, and network performance monitoring. My experience also includes IT support, network troubleshooting, fibre deployment coordination, and customer technical assistance.
```

## Experience

### Service Delivery Coordinator (current)

Cobranet. Jan 2025 - Present

```text
Coordinate end-to-end service delivery, manage cross-functional teams, and ensure SLA compliance. Reduced service implementation delays by approximately 15% through workflow standardization and improved coordination.
```

Skills: Service-Delivery, Project-Coordination, Vendor-Management, SLA-Compliance, OSS-BSS, CRM, Fiber-Optic-Network-Deployment, Field-Coordination, Billing-Management, Process-Improvement

### Special Project Officer

VDT Communications. Jan 2024 - Sep 2024

```text
Collaborated with network architects and engineers to design scalable network architectures, conducted risk analysis, and accelerated project planning through feasibility assessments and resource coordination.
```

Skills: Network-Architecture, Risk-Analysis, Feasibility-Assessment, Project-Coordination, Documentation, Security-Best-Practices, Network-Performance-Monitoring

### IT Support Graduate Trainee

VDT Communications. Jun 2023 - Dec 2023

```text
Resolved network connectivity issues, maintained records of troubleshooting steps, and supported remote users. Assisted in project coordination and documentation.
```

Skills: Network-Troubleshooting, Remote-Support, Documentation, Project-Coordination, Meeting-Scheduling

### NYSC Intern

VDT Communications. Jun 2022 - Jun 2023

```text
Assisted in recruitment, onboarding, employee relations, and HR documentation. Supported internal communication and team-building activities.
```

Skills: Recruitment, Onboarding, Employee-Relations, HR-Records, Internal-Communications

### Technical Support Intern

Touchcore Technologies. Oct 2020 - Oct 2021

```text
Provided technical support, installed and configured operating systems, patched software, and troubleshot hardware and network issues.
```

Skills: Technical-Support, OS-Installation, Security-Software-Patches, System-Monitoring, Troubleshooting, Malware-Removal

## Education

### Asana

Workflow Specialist, Workflow. 2024 - 2024

```text
Earned Workflow Specialist certificate in 2024.
```

### CISCO

Networking Basics, Networking. 2024 - 2024

```text
Completed Networking Basics certification in 2024.
```

### VDT Communications

Information Technology Infrastructure Library (ITIL), Information Technology. 2024 - 2024

```text
Completed Information Technology Infrastructure Library (ITIL) certification in 2024.
```

### National Youth Service Corps

NYSC, National Service. 2023 - 2023

```text
Completed National Youth Service Corps (NYSC) in 2023.
```

### Fortinet Training Institute

NSE 1, Network Security. 2023 - 2023

```text
Completed Fortinet Training Institute (NSE 1) certification in 2023.
```

### Ladoke Akintola University of Technology

BTech, Computer Science

```text
BTech in Computer Science, graduated in 2022. Relevant modules included Software Engineering, Web and Internet Technology, Java, Algorithms and Data Structures, Systems Design and Security, and Data Driven Computing.
```

### Udacity

Nanodegree, Data Analysis. 2021 - 2021

```text
Completed Nanodegree in Data Analysis in 2021.
```

### McKinsey Forward Program

Leadership Award, Leadership. 2021 - 2021

```text
Received Leadership Award from McKinsey Forward Program in 2021.
```

## Tech stack

- Microsoft Azure
- MySQL
- Jira
- Python
- Asana
- Notion
- Microsoft Excel
- Power BI

To contact sarah, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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