# Sarah Bendeks

Sarah Bendeks is a remote worker on Himalayas, Customer Care Agent at Onepilot, based in France.

Source: https://himalayas.app/@sarahbendeks

```text
Customer care agent at Onepilot resolving customer inquiries, complaints, and support tickets remotely.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | France |
| Authorized to work in | France |
| Salary expectations | 20k+ EUR |
| Job categories | Customer Service, Customer Care Agent |
| Skills | Customer Service, Customer Support, Call Center Operations, Customer Complaint Resolution, Claims Processing, Ticket Management, CRM, Customer Database Management, Data Entry, Microsoft Office, Email Support, Live Chat, Inbound Calls, Outbound Calls, Cash Handling |

## About

```text
At Onepilot, I work independently as a freelance Customer Care Agent, resolving customer inquiries, complaints, and service-related issues while following client-specific procedures.

I manage and follow up on support tickets, documenting customer interactions in CRM and support platforms while meeting quality standards and response-time targets.

Previously, as a Customer Service Agent with Various Temp Agencies, I handled high call volumes, resolved escalated complaints, and maintained customer records in CRM systems.

At Assuravoyage, I handled claims and supported clients during emergency travel events. My experience also includes guest service at Novotel Suites and Sofitel, and front-of-house and cashier work at Pitaya.
```

## Experience

### Customer Care Agent (current)

[Onepilot](https://himalayas.app/companies/onepilot). Dec 2025 - Present

```text
Handles and resolves customer inquiries, complaints, and service-related issues. Manages and follows up on customer support tickets using CRM and customer support platforms.
```

Skills: CRM, Customer-Support, Ticket-Management, Communication-Skills

### Housekeeping Supervisor

Novotel Suites. Jul 2022 - Mar 2024

```text
Maintained 5-star brand standards and ensured a flawless customer arrival experience. Managed log records, prioritized urgent guest maintenance requests, and coordinated emergency scheduling.
```

Skills: Housekeeping-Management, Customer-Service, Log-Management, Scheduling

### Customer Service Agent

Various Temp Agencies. Jan 2021 - Oct 2022

```text
Managed high volume of calls in a fast-paced environment, handling complex inquiries and resolving escalated complaints. Accurately logged and maintained customer files in CRM, consistently achieving target KPIs.
```

Skills: Call-Center, CRM, Customer-Service, KPI-Achievement, Conflict-Resolution

### Front of House & Cashier

Pitaya. Sep 2021 - Oct 2021

```text
Delivered friendly, fast-paced face-to-face customer service and handled queues during high-volume periods. Responsible for cash drawer balancing and operating POS systems.
```

Skills: Customer-Service, Cash-Handling, POS-systems, Financial-Accuracy

### Hotel Receptionist

Sofitel. Aug 2020 - Oct 2020

```text
Delivered 5-star customer service and represented brand reputation with excellence. Handled complex room allocations and VIP registration protocols.
```

Skills: Customer-Service, Frontdesk, High-Value-VIP-Client-Handling, Room-Allocation

### Customer Service Representative

Assuravoyage. Jan 2020 - Jul 2020

```text
Managed intensive inbound/outbound call flows, focusing on problem-solving and minimizing handling time while maintaining quality. Handled claims and inquiries with diplomatic conflict resolution.
```

Skills: Call-Center, Claims-Handling, Conflict-Resolution, Customer-Service

## Education

### University of Nîmes

Undergraduate Studies, Psychology. 2021 - 2022

```text
Completed the first year of undergraduate studies in Psychology.
```

### Lycée Jean-Baptiste Dumas

High School Diploma, Sciences

```text
Earned a High School Diploma in Sciences with a major in Biology, Physics, and Chemistry.
```

## Tech stack

- Google Cloud Filestore
- Google Cloud Platform
- Salesforce
- Crisp
- Oracle
- Google Docs
- Microsoft SharePoint
- Shopify
- WooCommerce
- Google Drive
- Google Analytics
- Slack
- Microsoft Teams
- Zendesk
- Google Maps
- Windows
- Stripe
- PayPal
- WhatsApp
- Google Workspace
- Microsoft Office 365
- Notion
- WordPress
- Google Sheets
- Microsoft Excel
- Google Keep
- Visual Studio Code
- Discord
- Zoom
- Google Meet
- Google Chrome
- Squarespace
- Google Sites
- Google Hangouts
- Google Voice
- Skype for Business
- Genesys
- CapCut
- Google AppSheet
- Microsoft Word
- Microsoft PowerPoint
- Square

To contact Sarah, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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