# Sarafina B

Sarafina B is a remote worker on Himalayas, Customer Service Representative at Freelance & Remote Projects, based in Kenya.

Source: https://himalayas.app/@sarafinab

```text
I support customers across email and chat, resolving issues with clear, empathetic communication.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service, Customer Support Specialist, Social Media Manager, Copywriter, Content Writer, Virtual Assistant, Chat Moderator, Transcriptionist, Data Labeler, AI Trainer, Lead Generation Specialist, Researcher, Administrative Assistant |
| Skills | Customer Service, Customer Support, Email Support, Live Chat, Non Voice Customer Support, Ticket Management, Customer issue resolution, Complaint Handling, CRM Management, Data Entry, Record keeping, Customer Follow up, Escalation Management, Written Communication, Verbal Communication, Remote Team Collaboration, Administrative Support, Problem Solving, Time Management, Zendesk, Gorgias, Freshdesk, Salesforce, HubSpot, Google Workspace, Excel, Canva, Notion, Social Media Management, Copywriting, Content Writing, Research, Transcription, Data Labeling, AI Training, Lead Generation, English, French |

## What I'm looking for

```text
I'm looking for a remote customer support role where I can resolve customer issues across digital channels, manage multiple requests accurately, and contribute clear, empathetic communication.
```

## About

```text
I've supported customers through freelance remote projects, responding to inquiries across email, chat, and digital channels while managing tickets, records, follow-ups, and escalations. I focus on clear, empathetic communication and timely resolutions.

I also bring experience managing social media communication and writing customer-focused content for different audiences. I'm comfortable working independently with Zendesk, Gorgias, Freshdesk, Salesforce, HubSpot, Google Workspace, and Microsoft Excel.
```

## Experience

### Customer Service Representative

Freelance & Remote Projects. Jan 2024 - Jan 2026

```text
Responded to customer inquiries through email, chat, and other digital channels, resolving issues and maintaining professional communication. Managed multiple conversations, documented interactions, and escalated complex issues appropriately.
```

Skills: Zendesk, Gorgias, Freshdesk, Salesforce, HubSpot, Google-Workspace, Excel, CRM-Management, Ticket-Management, Customer-issue-resolution, Complaint-Handling, Data-Entry, Escalation-Management, Written-Communication, Verbal-Communication, Remote-Team-Collaboration, Problem-Solving, Time-Management

### Content Writer / Copywriter

Freelance. Jan 2024 - Jan 2026

```text
Produced clear and engaging written content for various industries, conducting research and translating complex information into accessible language. Followed client briefs, communicated for feedback, and maintained accuracy across assignments.
```

Skills: Content-Writing, Copywriting, Research, Communication-Skills, Attention-To-Detail, Time-Management, Client-Management

### Social Media Manager & Copywriter

Freelance. Jan 2022 - Jan 2024

```text
Managed communication with audiences across social media platforms, responding to questions and comments professionally. Created customer-focused content, monitored feedback, and maintained consistent brand voice.
```

Skills: Social-Media-Management, Copywriting, Content-Creation, Audience-Engagement, Brand-Voice, Written-Communication, Verbal-Communication, Time-Management, Remote-Work

## Education

### Moi University

Bachelor of Arts, French

```text
Bachelor of Arts in French with a minor in Linguistics, Media & Communication, graduated in 2021.
```

## Tech stack

- Salesforce
- Zendesk
- HubSpot
- Google Workspace
- Notion
- Microsoft Excel
- Canva
- FreshDesk
- Gorgias

To contact Sarafina, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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