# santosh mali

santosh mali is a remote worker on Himalayas, Senior Application Support Engineer at Qvantel, based in India.

Source: https://himalayas.app/@santoshmali

```text
Senior Application Support Engineer at Qvantel, supporting GCP and Kubernetes telecom billing systems.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 246k+ INR |
| Job categories | Application Support Engineer, Technical Support Engineer |
| Skills | Application Support, Cloud Operations, Telecom Billing, Google Cloud Platform, Kubernetes, GKE, Incident Management, Root Cause Analysis, ITIL, Linux, RHEL, CentOS, SQL, Pl SQL, JVM Tuning |

## About

```text
At Qvantel (formerly Optiva Inc.), I support live telecom production systems across APAC, EMEA, and the US. I administer GCP and GKE environments, troubleshoot billing applications, and help resolve high-priority incidents through root cause analysis.

At Logix InfoSecurity Pvt. Ltd., I supported enterprise cloud email and security solutions for business clients. My work included administering Zimbra, Cisco IronPort, and related platforms, along with configuring mail routing and monitoring.
```

## Experience

### Senior Application Support Engineer (current)

Qvantel. Jan 2023 - Present

```text
Administer L1/L2 production support and system configuration for global telecom operators, ensuring SLA compliance. Manage core telecom applications and billing entities, perform JVM tuning, and lead incident resolution with RCA.
```

Skills: GCP, Kubernetes, GKE, TCB, URCS, CPS, NGRC, OCS, CRM-CSM, JVM, GC-Tuning, Linux, SQL, Pl-SQL, Zabbix, Grafana, Prometheus, ServiceNow, Jira, ITIL, RCA, CI-CD

### Senior Technical Support Engineer (current)

Logix InfoSecurity Pvt. Ltd.. Apr 2017 - Present

```text
Delivered Tier-2/3 technical support for enterprise cloud email solutions, configuring Zimbra, Cisco IronPort, and Barracuda for 2,100+ clients. Managed key projects for FIS Global, Bandhan Bank, and Jana Small Finance Bank.
```

Skills: Zimbra, Cisco-IronPort, Barracuda, MailVault, Sendgrid, F-Secure-DLP, Linux, RHEL, Windows-Server, Zabbix, ELK, PowerShell, Shell-Scripting, Azure, ManageEngine

## Education

### Bangalore Institute of Technology

Master of Computer Applications, Computer Applications

```text
Master of Computer Applications (MCA) from Bangalore Institute of Technology / IGNOU, completed in 2022.
```

### M.K. Institute of Computer Studies

Bachelor of Computer Applications, Computer Applications. Grade: 75%

```text
Bachelor of Computer Applications (BCA) from M.K. Institute of Computer Studies (VNSGU Gujarat), completed in 2016 with 75%.
```

## Tech stack

- Splunk
- Google Cloud Platform
- GitLab
- Kubernetes
- Jenkins
- GitHub Actions
- MySQL
- Oracle
- Jira
- PowerShell
- Grafana
- Prometheus
- Zabbix
- CentOS
- Linux
- Windows Server
- Confluence
- Cisco IronPort
- SendGrid
- Docker
- SQL
- ServiceNow
- Azure

To contact santosh, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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