# sannay sarkar

sannay sarkar is a remote worker on Himalayas, Senior Associate II at Kyndryl, based in India.

Source: https://himalayas.app/@sannaysarkar

```text
Technical Operations professional at Kyndryl who established an AIOps service health and compliance framework.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 2263k+ INR |
| Job categories | IT Operations Manager, Service Delivery Manager, Technical Operations Manager, IT Infrastructure Operations Engineer, Middleware Administrator, Cloud Operations Engineer |
| Skills | Technical Operations, IT Operations, Service Delivery Management, Service Governance, Service Level Agreements, KRA Management, IT Service Management, Risk Management, Compliance Management, Change Management, Incident Management, Problem Management, Operational Readiness, Inventory Governance, Middleware Administration |
| LinkedIn | https://linkedin.com/in/sannay-sarkar |

## About

```text
At Kyndryl, I drive operational governance for a multi-region AIOps environment spanning 7 geographies and 15+ technology subsystems. I established a Service Health Check and compliance framework across Production, Development and Testing environments.

I coordinate delivery focals, resolver teams and technology stakeholders to identify risks and operational gaps, then drive remediation through closure. I also oversee changes arising from health-check findings, EOS/EOL, inventory and compliance requirements, from validation and governance review through production deployment.

Earlier at Kyndryl and IBM, I worked across middleware administration, cloud operations, backup and recovery, and technical support. My certifications include ITIL Foundation Level v4 and AWS Certified Cloud Practitioner.
```

## Experience

### Senior Associate II (current)

[Kyndryl](https://himalayas.app/companies/kyndryl). Jan 2023 - Present

```text
AIOps | Technical Operations | Service Delivery | Governance

- Drive technical operations and service governance for a multi-region AIOps environment spanning 7 geographies — AG, AP, IN, Japan, USO, Canada and EU — covering 15+ technology subsystems across the data plane.
- Established and drive a structured compliance and Service Health Check framework across Production, Development and Testing
```

### Senior Associate - Infrastructure Specialist

[Kyndryl](https://himalayas.app/companies/kyndryl). Sep 2021 - Jan 2023

```text
Infrastructure Operations | Middleware Support | Service Management | Incident & Change Coordination

- Worked as a Middleware Administrator responsible for administration and maintenance of WebSphere Application Server, Apache Tomcat, MQ Series and Apache HTTP Server environments.
- Performed installation, configuration, monitoring and troubleshooting of middleware components across enterprise in
```

### System Administrator - Cloud Orchestration Platform (MCMS)

[IBM](https://himalayas.app/companies/ibm-com). May 2021 - Aug 2021

```text
Cloud Operations | Infrastructure Services | Service Management | Change & Risk Coordination

- Managed and operated cloud infrastructure services and resources supporting enterprise IT environments.
- Worked with IBM Cloud Orchestrator, VEEAM and IBM Cloud Automation Manager across multi-tenant cloud environments.
- Supported the lifecycle management of cloud resources and services, including co
```

### Custom Cloud Engineer - Distributed Back-up Recovery

[IBM](https://himalayas.app/companies/ibm-com). Jul 2020 - May 2021

```text
Cloud Operations | Service Delivery | SLA Management | Backup & Recovery

- Supported day-to-day delivery and operational management of Backup-as-a-Service environments, maintaining service levels agreed with clients.
- Coordinated backup and recovery operations across distributed cloud environments using R1Soft, NetBackup and VEEAM.
- Monitored service performance, operational health and
```

### Senior Technical Associate

[IBM](https://himalayas.app/companies/ibm-com). Jul 2015 - Jul 2020

```text
Technical Support | Service Delivery | Incident Management | Client Operations

- Provided technical support for National Australia Bank (NAB) across high-volume, high-availability enterprise environments.
- Managed and analysed incident-related information, performed problem determination and coordinated appropriate resolution actions across network, operating system, application and infrastruct
```

### Technical Sales Executive

iYogi Computer Technical Services. Dec 2013 - Feb 2015

```text
- Provided technical support and solutions for customer technical issues.
- Maintained professional communication with customers and ensured timely response to reported issues.
- Worked collaboratively with teams to resolve customer concerns and support service requirements.
- Participated in team meetings and business-process discussions.
```

### Senior Sales Executive - Technical

Tech Live Connect. Nov 2012 - Jul 2013

```text
- Managed prospective and existing client interactions and identified new business opportunities.
- Prepared proposals, quotations, reports and sales-related materials for clients.
- Provided product education and guidance based on customer requirements.
- Represented the organization at client meetings, trade exhibitions and conferences.
```

## Education

### IBM

Python for Data Science

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Feb 2024
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### Amazon Web Services (AWS)

AWS Certified Cloud Practitioner

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Jan 2023 · Expires Jan 2029
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### IBM

IBM Blockchain Essentials V2

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Sep 2021
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### IBM

IBM Automation: Compass

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May 2021
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### IBM

IBM Storage and Cloud Essentials

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May 2021
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### IBM

Container & Kubernetes Essentials with IBM Cloud

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Jul 2021
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### IBM

IBM Cloud Essentials : V3

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Jul 2021
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### IBM

Beyond the Basics: Istio and IBM Cloud Kubernetes Service

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May 2021
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### IBM

IBM Cloud Private Installation and Configuration

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Aug 2020
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### IBM

IBM Cloud Private - Foundation Technology

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Jul 2020
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### IBM

Cloud Core

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Dec 2020
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### IBM

Docker Essentials: A Developer Introduction

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Oct 2020
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### IBM

Hadoop Foundations - Level 1

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Sep 2020
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### IBM

IBM Cloud Private Infrastructure and Architecture

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Aug 2020
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### IBM

Watson Speech to Text

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Jun 2020
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### IBM

Enterprise Design Thinking Practitioner

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Nov 2019
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### PeopleCert

ITIL Foundation Level v4

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May 2019
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### IBM

IBM Data Driven & Multi-Cloud Storage Strategy v1

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Dec 2019
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### IBM

Cognitive Practitioner

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Nov 2019
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### IBM

IBM Agile Explorer

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Dec 2017
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### IITT College of Engineering

Bachelor of Technology - BTech, Information Technology. 2008 - 2012

### Hem Sheela Model School

Class 12 CBSE, Science. 1994 - 2008

## Tech stack

- GitHub
- Kubernetes
- Helm
- PostgreSQL
- Hadoop
- Istio
- OpenStack
- Docker
- Apache Tomcat
- Apache HTTP Server
- IBM Cloud
- ServiceNow

To contact sannay, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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