# sandra sawe

sandra sawe is a remote worker on Himalayas, Customer Experience Specialist at Kika Liquor Stores Limited, based in Kenya.

Source: https://himalayas.app/@sandrasawe

```text
Customer Experience Specialist at Kika Liquor Stores Limited, who raised customer satisfaction by 30% through customer journey strategies.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 60k+ USD |
| Job categories | Customer Experience Specialist, Account Manager, Customer Experience Lead, Customer Service Executive |
| Skills | Customer Experience Strategy, Customer Retention, Customer Acquisition, Customer Journey Mapping, Account Management, Stakeholder Management, Market Research, Business Development, Inbound Sales, Outbound Sales, Negotiation, Lead Generation, Account Expansion, Cross Selling, Upselling |
| LinkedIn | https://linkedin.com/in/sandrasawe |

## About

```text
At Kika Liquor Stores Limited, I designed customer journey strategies that raised satisfaction scores by 30% and boosted loyalty and retention. I also expanded the client base by 25% through data-driven acquisition strategies.

Earlier at Kika Liquor Stores Limited, I directed a frontline team of 10+ as Customer Experience Lead, reducing turnaround times by 25%. As a Customer Service Executive, I supported more than 50 clients daily and helped implement retention programs that reduced churn by 10%.
```

## Experience

### Customer Experience Specialist (current)

Kika Liquor Stores Limited. Jul 2024 - Present

```text
Directed company-wide CX strategy, managing budgets and day-to-day operations while reducing overhead costs by 12% through process optimization. Expanded the client base by 25% through data-driven acquisition strategies and strengthened stakeholder partnerships.
```

Skills: Customer-Experience-Strategy, Budget-Management, Process-Optimization, Data-Driven-Acquisition, Stakeholder-Management, Customer-Journey-Mapping, Corporate-Trainer, Mentorship

### Customer Experience Lead

Kika Liquor Stores Limited. Sep 2020 - Jun 2024

```text
Directed a frontline team of 10+ to deliver exceptional service, reducing turnaround times by 25% and consistently surpassing customer expectations. Launched targeted retention campaigns that lifted repeat business by 20% within one year.
```

Skills: Team-Leadership, Customer-Service, Retention-campaigns, Market-Research, Performance-Management, Partner-Negotiation

### Customer Service Executive

Kika Liquor Stores Limited. Mar 2015 - Aug 2020

```text
Delivered frontline customer support to 50+ clients daily, resolving inquiries with a 90% satisfaction rate and strengthening long-term relationships. Conducted customer due diligence and market research that informed product offerings.
```

Skills: Customer-Support, Market-Research, Payroll-Processing, Staff-Scheduling, Retention-Programs, Compliance

## Education

### University of Nairobi

Bachelor of Arts, Travel & Tourism

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Bachelor of Arts in Travel & Tourism from the University of Nairobi.
```

### Alison

Negotiation Mastery, Negotiation

```text
Completed a Negotiation Mastery certification through Alison.
```

### LinkedIn Learning

AI Essentials, Artificial Intelligence

```text
Completed an AI Essentials certification through LinkedIn Learning.
```

### Alison

Stakeholder Management, Stakeholder Management

```text
Completed a Stakeholder Management certification through Alison.
```

### Alison

Google Project Management, Project Management

```text
Completed a Google Project Management certification through Alison.
```

### LinkedIn Learning

Customer Journey Mapping, Customer Experience

```text
Completed a Customer Journey Mapping certification through LinkedIn Learning.
```

### Coursera

Data Analytics, Data Analytics

```text
Completed a Data Analytics certification through Coursera.
```

## Tech stack

- Salesforce
- Shopify
- Slack
- Zendesk
- Jira
- Asana
- Notion
- Beehive
- Gorgias
- Lark

To contact sandra, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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