# Sandra Mmesoma

Sandra Mmesoma is a remote worker on Himalayas, Customer Support Representative at Consumer Opportunities, based in Nigeria.

Source: https://himalayas.app/@sandrammesoma

```text
I support customers remotely across real estate, credit repair, financial services, and administrative operations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 60k+ USD |
| Job categories | Customer Support Representative, Customer Service, Virtual Administrative Assistant |
| Skills | Customer Service, Customer Support, Email Support, Live Chat, Phone Support, Active Listening, Empathy, Complaint Handling, Complaint Resolution, Problem Solving, Customer Relationship Management, Written Communication, Verbal Communication, Multitasking, Time Management, Customer Records Management, Documentation, Issue escalation, Follow up, Attention To Detail, Remote Work, CRM Tools, Digital Communication Tools, Zoom, Google Meet, Lead Qualification, Appointment Scheduling, Customer Onboarding |

## What I'm looking for

```text
I'm looking for a full-time remote customer support role where I can resolve customer issues, communicate clearly, manage multiple tasks independently, and build positive customer relationships.
```

## About

```text
I've supported customers remotely for Consumer Opportunities, a loan app company, and contract administrative teams. I handle calls, messages, email enquiries, complaints, onboarding, and follow-ups with clear, empathetic communication.

I'm comfortable managing high-volume conversations, qualifying leads, maintaining accurate customer records, coordinating schedules, and escalating complex issues. I bring patience, attention to detail, and reliable independent remote-work support.
```

## Experience

### Customer Support Representative

Consumer Opportunities. Jan 2023 - Dec 2025

```text
Handled high-volume inbound and outbound customer calls for real estate and credit repair services, resolving complaints and qualifying leads.
```

Skills: Customer-Support, Inbound-Calls, Outbound-Calls, Complaint-Resolution, Lead-Qualification, CRM, Documentation

### Virtual Administrative Assistant

Remote. Jan 2022 - Dec 2023

```text
Managed appointments, responded to customer enquiries, and maintained accurate records for clients and service providers.
```

Skills: Administrative-Support, Scheduling, Customer-Service, Record-keeping, Coordination, Escalation-Management

### Customer Support Agent

Loan App Company. Jan 2020 - Dec 2022

```text
Assisted customers with loan applications, account concerns, and general enquiries, and supported onboarding and troubleshooting.
```

Skills: Customer-Support, Loan-Processing, Onboarding, Troubleshooting, Complaint-Handling, Documentation

## Education

### University of Calabar

Bachelor of Science, Pharmacology. 2019 - 2024

```text
Pursued a Bachelor of Science in Pharmacology, gaining knowledge in pharmaceutical sciences and related disciplines.
```

## Tech stack

- Zoom
- Google Meet

To contact Sandra, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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