# Sandra Hackl

Sandra Hackl is a remote worker on Himalayas, Customer Service Agent / Tier 2 Technical Support at Teleperformance Portugal – Insulet Project, based in Austria.

Source: https://himalayas.app/@sandrahackl

```text
Customer and Tier 2 technical support at Teleperformance Portugal on the Insulet Project, handling complex cases across international markets.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Austria |
| Authorized to work in | Austria |
| Salary expectations | 50k+ EUR |
| Job categories | Customer Support Specialist, Technical Support Specialist, Operations Assistant |
| Skills | Customer Support, Tier 2 Technical Support, Complaint Handling, Troubleshooting, Case Management, Onboarding, Salesforce, Microsoft Office, Microsoft Teams, Outlook, ICDL, German, English, French, Portuguese |

## About

```text
At Teleperformance Portugal on the Insulet Project, I handled German- and English-language customer support, complaints, and complex Tier 2 technical cases. I also provided floor support and internal assistance across international markets, including defined approvals.

I supported onboarding for new employees and served as a point of contact for colleagues. I used Salesforce, Teams, Outlook, and internal systems in my daily work.

My experience also includes bar and cashier work at festivals and in hospitality, along with court-office management training at District Court Kirchdorf an der Krems.
```

## Experience

### Customer Service Agent / Tier 2 Technical Support

Teleperformance Portugal – Insulet Project. Nov 2024 - Sep 2026

```text
Handled German- and English-language customer support, complaints, and complex Tier 2 technical cases. Provided floor support, internal assistance, and onboarding for new employees across international markets.
```

Skills: Salesforce, Teams, Outlook, Customer-Support, Technical-Support, Complaint-Handling, Troubleshooting, Onboarding

### Festival Bar & Cashier Staff

Nova Rock • Electric Love • Donauinselfest • Woodstock der B. Jan 2022 - Jan 2026

```text
Performed bar and cashier work in high-volume event environments, with additional responsibility for inventory, team coordination, and onboarding.
```

Skills: Bar-Operations, Cashier, Inventory-Management, Team-Coordination, Onboarding

### Bartender

L’Osteria Pasching. Jan 2024 - Sep 2024

```text
Provided guest service and bar operations in a fast-paced restaurant environment.
```

Skills: Guest-Service, Bar-Operations, Fast-Paced-Environment

### Court Administration / Legal Office Training

District Court Kirchdorf an der Krems. Sep 2020 - Oct 2021

```text
Completed court-office management training and began training toward the Rechtspfleger career path.
```

Skills: Court-Administration, Legal-Management

### Kitchen • Sales • Office Support

Cumberland Wildpark Grünau GmbH. Jan 2018 - Jan 2020

```text
Performed various customer-facing and operational duties, including cashier work.
```

Skills: Customer-Service, Cashier, Office-Support

### Promotional Staff

Shoe4You / Leder & Schuh GmbH. Jan 2019 - Dec 2019

```text
Performed customer-facing promotional activities.
```

Skills: Promotional-Activities, Customer-Engagement

### Mascot & Promotional Staff

Almtal-Bergbahnen Kasberg. Dec 2018 - Mar 2019

```text
Engaged in guest-facing promotional activities in a tourism environment.
```

Skills: Promotional-Activities, Guest-Engagement

### Translation Internship

Nextsoft IT GmbH. Aug 2017 - Aug 2017

```text
Performed translation work in German, English, and French.
```

Skills: Translation, German, English, French

## Education

### European Bartender School

Bartender Certificate, Bartending. 2023 - 2023

```text
Completed bartender training in Phuket in 2023.
```

### Bundeshandelsakademie 2 Wels (HAK)

High School Diploma, Marketing, Public Relations & Journalism. 2015 - 2020

```text
Completed secondary education with a focus on Marketing, Public Relations & Journalism.
```

## Tech stack

- Salesforce
- Microsoft Teams
- Microsoft Outlook

To contact Sandra, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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