# Sandeep T

Sandeep T is a remote worker on Himalayas, IT Manager - End User Services at Danaher - Beckman Coulter Diagnostics, based in India.

Source: https://himalayas.app/@sandeept

```text
IT Manager at Danaher - Beckman Coulter Diagnostics who improved endpoint security risks by 40% across APAC and EMEA.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 158k+ INR |
| Job categories | IT Operations Manager, IT Service Delivery Manager |
| Skills | IT Operations Management, IT Service Delivery, Global Operations, IT Governance, IT Service Management, ITIL, ServiceNow, Incident Management, Problem Management, Change Management, Major Incident Management, SLA Management, KPI Management, Customer Satisfaction Improvement, End User Services |
| LinkedIn | https://linkedin.com/in/sandeep-thiyareth-78380a12 |

## About

```text
At Danaher - Beckman Coulter Diagnostics, I lead regional IT operations across APAC and EMEA, supporting commercial, manufacturing, R&D, and corporate functions. I achieved 99.98% availability and maintained 95% SLA compliance, while reducing endpoint security risks by 40%.

At Fidelity Investments, I directed regional IT support for 10,000+ end users and built and led a 12-engineer team. I created 20+ PowerShell and VBA automation tools and delivered a Windows 10 migration for 10,000+ users with under 1% post-deployment issues.
```

## Experience

### IT Manager - End User Services (current)

Danaher - Beckman Coulter Diagnostics. Sep 2020 - Present

```text
Lead regional IT operations across APAC and EMEA, supporting 2,000+ associates. Achieved 99.98% availability, 95% SLA compliance, and 18% year-over-year cost optimization.
```

Skills: IT-Operations, Service-Delivery, ITIL, ITSM, ServiceNow, End-User-Computing, Microsoft-365, Active-Directory, Intune, Windows, MacOS, Citrix-VDI, Endpoint-Security, Patch-Compliance, Vulnerability-Reduction, Automation, Power-Platform, PowerShell, VBA, Dashboarding, Vendor-Management, Cost-Optimization, SLA-Management, CSAT-Improvement

### Project Lead, Internal Workplace Support

[Fidelity Investments](https://himalayas.app/companies/fidelity-investments). Oct 2015 - Aug 2020

```text
Directed regional IT support for 10,000+ end users, sustaining 98% SLA compliance and 92%+ CSAT. Built and led a 12-engineer team, lifting ticket resolution efficiency by 30% through automation.
```

Skills: IT-Support, Team-Leadership, Automation, PowerShell, VBA, Windows-10-Migration, Remote-Support, VIP-Support, SLA-Management, CSAT-Improvement, KPI-Management

### First Line Manager - IT Operations

[IBM India Pvt Ltd](https://himalayas.app/companies/ibm-com). Feb 2015 - Sep 2015

```text
Ran 24x7 global remote support for 15,000+ users, improving ticket turnaround time by 22%. Lifted CSAT from 78% to 90% through RCA-driven improvement plans.
```

Skills: IT-Operations, Remote-Support, Incident-Management, RCA, CSAT-Improvement, Vendor-coordination, Workflow-Redesign

### Team Leader - Internal IT Support

[Thomson Reuters India Pvt Ltd](https://himalayas.app/companies/thomson-reuters). Jul 2010 - Jan 2015

```text
Led IT support teams across India and the Philippines, serving 6,000+ global users. Reduced high-volume ticket categories by 28% through scripting fixes and self-service knowledge base.
```

Skills: IT-Support, Team-Leadership, Scripting, Knowledge-Base, M&A-Integration, Incident-Management

### System Analyst / Software Consultant

[Accenture Services Pvt Ltd](https://himalayas.app/companies/accenture). Feb 2007 - Jun 2010

```text
Delivered expert L2/L3 support across Windows environments, lifting first-time resolution rates by 20%. Authored 50+ knowledge base articles and SOPs.
```

Skills: L2-L3-Support, Windows, Knowledge-Base, SOP流程设计, Malware-Remediation, Endpoint-Security

## Education

### University of Calicut

Bachelor's Degree

```text
Bachelor's degree from the University of Calicut, Kerala, India.
```

## Tech stack

- Microsoft Teams
- PowerShell
- ServiceNow
- Microsoft Intune

To contact Sandeep, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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