# Samuel Marroquin

Samuel Marroquin is a remote worker on Himalayas, Telecom Order Analyst at GoTo Technologies Guatemala, S.A., based in Guatemala.

Source: https://himalayas.app/@samuelmarroquin

```text
Telecom Operations Analyst at GoTo Technologies, managing number portability and E911 compliance across international carriers.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Guatemala |
| Authorized to work in | Guatemala |
| Salary expectations | 70k+ USD |
| Job categories | Telecom Operations, Security Analyst, Compliance Analyst, Fraud Prevention Analyst |
| Skills | Telecom Operations, Portability, E911 Compliance, SMS 10DLC Campaign Registration, Caller ID, Directory Assistance, Regulatory Compliance, Fraud Detection, LOA Processes, NNID Provisioning, Carrier Relations, SLA Management, Lean Six Sigma, Process Improvement, Remote Technical Support |
| LinkedIn | https://linkedin.com/in/samuel-marroquin-289a63156 |

## What I'm looking for

```text
I'm aiming to transition into security analysis, compliance, or fraud prevention roles. I'm currently pursuing a cybersecurity specialization.
```

## About

```text
At GoTo Technologies Guatemala, S.A., I manage number portability across seven international carriers and handle Caller ID and 411 directory listing projects. I also coordinate E911 endpoint provisioning and address validation with PSAP teams.

I execute SMS regulatory compliance processes, including 10DLC campaign and brand registration, LOA requests, and NNID provisioning, with direct fraud-detection work. I support partners and internal teams as a subject-matter expert while managing multiple queues and meeting SLAs.

Earlier, I provided remote technical support at HCL Technologies and AT&T Guatemala, and customer service for the Amazon account at Alorica Guatemala. I hold a Lean Six Sigma Black Belt and am pursuing the Google Cybersecurity Professional Certificate as I work toward security analysis, compliance, or fraud prevention roles.
```

## Experience

### Telecom Order Analyst (current)

GoTo Technologies Guatemala, S.A.. Nov 2020 - Present

```text
Manage phone number portability across 7 international carriers, ensuring accuracy and timeliness. Lead Caller ID and 411 directory listing projects, and own E911 endpoint provisioning and address validation.
```

Skills: Salesforce, Slack, Fusion, Carrier-Portals, Microsoft-Office, Google-Workspace, AI-Driven-Automation, Portability, E911, 10-DLC, Regulatory-Compliance, Fraud-Detection

### Remote Technical Support Engineer

[HCL Technologies](https://himalayas.app/companies/hcltech). Aug 2019 - Nov 2021

```text
Provided specialized remote technical support for Xerox account clients, resolving hardware, software, and network connectivity issues. Completed internal networking fundamentals training.
```

Skills: Technical-Support, hardware-troubleshooting, Software-Troubleshooting, Network-Connectivity, Networking-Fundamentals

### Remote Technical Support Engineer

[AT&T Guatemala](https://himalayas.app/companies/at-t). Apr 2018 - Aug 2019

```text
Provided remote technical support to AT&T customers, managing incidents and technical escalations within established service agreements.
```

Skills: Technical-Support, Incident-Management, Escalation-Management, Customer-Service

### Customer Service Representative

[Alorica Guatemala](https://himalayas.app/companies/alorica). Nov 2015 - Sep 2017

```text
Handled customer inquiries and resolved issues for Amazon customers, meeting quality and customer satisfaction metrics.
```

Skills: Customer-Service, Issue-Resolution, Quality-Assurance, Customer-Satisfaction

## Education

### Google

Professional Certificate, Cybersecurity

```text
In progress: Google Cybersecurity Professional Certificate covering cybersecurity fundamentals, risk management, and incident response.
```

### ESI School of Management

Master's Degree, Project Management. 2020 - 2023

```text
Completed a Master's Degree in Project Management with a focus on Agile frameworks and PMI methodology.
```

### Universidad Galileo

Associate Degree, Communication and Graphic Design. 2015 - 2018

```text
Earned an Associate Degree in Communication and Graphic Design from Universidad Galileo.
```

### Colegio Yulimay P.C.

High School Diploma, Sciences and Letters. 2012 - 2013

```text
Completed high school with a focus on sciences and letters, specializing in graphic design.
```

## Tech stack

- Salesforce
- Adobe Photoshop
- Slack
- HTML5
- Google Workspace
- Adobe Illustrator
- Adobe After Effects

To contact Samuel, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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