# Samuel John

Samuel John is a remote worker on Himalayas, Executive Board Member at One Life Project, based in United States.

Source: https://himalayas.app/@samueljohn1

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Team Leader with 6 years of experience in strategic planning.
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| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Job categories | Team Leader, Operations Manager, Project Manager, Business Development Manager, Customer Success Manager, Team Lead, Project Team Leader, Sales Team Leader, Engineering Team Leader, Team Manager |
| Skills | KPIs, Leadership, Strategic Planning, Social Media, Customer Satisfaction, Sales Targets, Retail, Marketing, Payroll Management, Employee Engagement, Strategic Thinking, Customer Relationship Management, Team Leadership, Creative, Self Motivation, Sales, Time Management, Operational Excellence, Stakeholder Management, Innovation, Project Management, Business Analysis, Quality Management, Financial Analysis, Proactive Adaptability, Communication Skills, Coordination, Network Skills, Problem Solving, Professional Responsibility, iOS |

## What I'm looking for

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I am looking for a role that values innovation and employee engagement, where I can leverage my leadership skills to drive strategic initiatives and foster a positive work culture.
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## About

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As a dedicated Team Leader with six years of experience, I have successfully driven strategic planning and leadership initiatives across various sectors. My journey has been marked by a commitment to achieving key performance indicators and fostering employee engagement. I take pride in my ability to enhance service delivery through innovative solutions and data-driven decision-making.

In my current role as the Founder and CEO of Nature Direct Co, I have cultivated a substantial social media following, achieving peak gross revenue of half a million dollars annually. My leadership has resulted in a remarkable productivity improvement of over 150% within one month, and I have maintained a 100% Customer Satisfaction score. I believe in creating a culture that emphasizes individuality and strong work ethic, which has led to significant market penetration and successful partnerships.

Previously, I spearheaded operations for Cognizant Technology Solutions, contributing to the launch of a new operation for Waymo. My experience includes managing large teams, implementing creative incentivization strategies, and enhancing employee engagement. I am passionate about driving results and fostering a collaborative environment that leads to improved service delivery and employee satisfaction.
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## Experience

### Executive Board Member (current)

One Life Project. Jul 2024 - Present

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Currently serving as an Executive Board Member, contributing to strategic planning and leadership initiatives. Focused on achieving key performance indicators and fostering employee engagement.
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Skills: KPIs, Strategic-Planning, Leadership, Employee-Engagement

### Founder and CEO (current)

Nature Direct Co. Mar 2021 - Present

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Founded and served as CEO, specializing in fine minerals and crystals, achieving peak gross revenue of half a million dollars annually. Successfully cultivated a substantial social media following, amassing over 1,000,000 followers on TikTok and Instagram.
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Skills: Social-Media-Marketing, Payroll-Management, Customer-Satisfaction

### Team Lead, Autonomous Vehicle Operations

[Cognizant Technology Solutions](https://himalayas.app/companies/cognizant). Nov 2020 - Present

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Spearheaded the launch of a new operation for Waymo, contributing to their prominence in the industry and surpassing KPI targets. Managed a team of 25+ direct reports and provided oversight for ~100 employees, focusing on incentivization strategies.
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Skills: Team-Leadership, KPIs, Employee-Engagement, Training, Customer-Relationship-Management, Operational-Excellence

### Team Lead, Operations

[24-7 Intouch](https://himalayas.app/companies/intouchcx). Sep 2019 - Present

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Led the program month-over-month, consistently achieving top performance in key KPIs such as Absenteeism and Re-contact Rate. Championed a forward-thinking culture, leading to a sub-2.5% absentee rate across 20+ agents.
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Skills: Operational-Excellence, KPIs, Innovation, Budget-Management, Project-Management

### Manager, Technical Support & Quality Assurance

[24-7 Intouch](https://himalayas.app/companies/intouchcx). Jul 2018 - Present

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Led and coached a team of 25+ tri-skilled agents, specializing in App and Device Support within Nike.com's line of business. Developed and implemented strategies resulting in consistent #1 sales performance across the entire site, averaging $250K+ per month.
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Skills: Mentorship, Technical-Support, Quality-Assurance, Sales-Performance, Operational-Excellence

## Education

### Arizona State University

Bachelor of Science, Computer Science

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Studied the fundamentals of computer science including programming languages, data structures, and algorithms. Gained expertise in software development and problem-solving.
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## Tech stack

- Gmail
- iOS

To contact Samuel, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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