# Sammy Della Porta

Sammy Della Porta is a remote worker on Himalayas, Service & Operations Training Manager at Virgin Voyages, based in Italy.

Source: https://himalayas.app/@sammydellaporta

```text
Service & Operations Training Manager at Virgin Voyages who developed training plans from guest feedback and operational metrics.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Italy |
| Authorized to work in | Italy |
| Salary expectations | 28k+ EUR |
| Job categories | Training Operations Manager, Operations Manager, Restaurant Manager, Restaurant Supervisor |
| Skills | Training Needs Analysis, Instructional Design, Service Excellence, Training and Development, Standard Operating Procedures, Working Instructions, Service Recovery, Operational Scheduling, Training Records Management, KPI Tracking, Operational Metrics Analysis, Customer Satisfaction Analysis, Pre Opening, Post Opening Strategy, Adult Learning |

## About

```text
At Virgin Voyages, I oversaw luxury service standards across operational departments and updated work instructions and SOPs for pre- and post-opening operations. I used customer satisfaction scores and operational metrics to identify service gaps and adjust training plans.

I also maintained and audited training records to ensure compliance with brand standards, while coordinating training schedules around daily floor operations.

Before that, I was an Assistant Restaurant Manager and Restaurant Supervisor at Virgin Voyages. I supported venue operations, team training and scheduling, reservations planning, and service recovery while maintaining a focus on public health and guest experience.

At Disney Cruise Line, I worked as a Server, Disney Trainer, and Dining Ops Assistant. I trained new hires on the job and developed my knowledge of service personalization and food and wine pairing through focused training.
```

## Experience

### Service & Operations Training Manager

[Virgin Voyages](https://himalayas.app/companies/virgin-voyages). Aug 2023 - Sep 2026

```text
Oversaw compliance of luxury service standards across multiple departments, standardized SOPs and work instructions, and conducted training needs analysis to improve service quality. Managed training records and coordinated schedules to ensure optimal capacity without disrupting operations.
```

Skills: Service-standards, SOP流程设计, Training-Needs-Analysis, Performance-Monitoring, Training-Records-Management, Operational-Scheduling, Google-Workspace, Articulate-360, Canva, MXP

### Assistant Restaurant Manager

[Virgin Voyages](https://himalayas.app/companies/virgin-voyages). May 2023 - Aug 2023

```text
Led venue operations including prep, opening, service, and closing. Supervised, trained, and scheduled team members while maintaining brand standards of hospitality and guest experience.
```

Skills: Team-Supervision, Training, Scheduling, Service-Delivery, Service-Recovery, Public-Health-Standards

### Restaurant Supervisor

[Virgin Voyages](https://himalayas.app/companies/virgin-voyages). Dec 2021 - May 2023

```text
Oversaw daily reservations plans and seating charts, boosted team knowledge through constant training, and fostered interdepartmental collaborations while maintaining focus on public health and service standards.
```

Skills: Reservations-Management, Training, Inter-departmental-Collaboration, Public-Health-Standards

### Server, Disney Trainer, Dining Ops Assistant

[Virgin Voyages](https://himalayas.app/companies/virgin-voyages). Jan 2020 - Oct 2021

```text
Provided on-the-job training for new hires and ensured guest satisfaction, maintaining positive feedback over four years. Strengthened knowledge in service personalization and food and wine pairing through continuous focused training.
```

Skills: On-The-Job-Training, Guest-Satisfaction, Personalized-Services, Food-And-Wine-Pairing

### Server, Disney Trainer, Dining Ops Assistant

Disney Cruise Line. Mar 2014 - Apr 2018

```text
Provided on-the-job training for new hires and ensured guest satisfaction, maintaining positive feedback over four years. Strengthened knowledge in service personalization and food and wine pairing through continuous focused training.
```

Skills: On-The-Job-Training, Guest-Satisfaction, Personalized-Services, Food-And-Wine-Pairing

## Education

### Digital Learning Institute

Instructional Design for Digital Learning, Instructional Design. Grade: Distinction

```text
Completed Instructional Design for Digital Learning with distinction.
```

### Digital Learning Institute

Short Course, Microlearning & Performance Support

```text
Completed a short course on corporate microlearning and performance support resources.
```

### Liceo Linguistico - Publio Virgilio Marone

High School Diploma, Foreign Languages. Grade: 94/100

```text
Studied foreign languages and achieved a score of 94/100.
```

## Tech stack

- Talend
- Canva
- Articulate 360
- Microsoft Office

To contact Sammy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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