# sameer surendran

sameer surendran is a remote worker on Himalayas, Sr. Team Leader – Client Services at DXC Technology, based in India.

Source: https://himalayas.app/@sameersurendran

```text
Sr. Team Leader at DXC Technology managing Starr Insurance premium audit operations and a 20+ associate, multi-channel team.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 127k+ INR |
| Job categories | Operations Manager, Service Delivery Manager, Client Services Manager |
| Skills | Call Center Operations, Operations Management, Insurance Premium Audit, Service Delivery, SLA Management, KPI Management, Workforce Planning, Resource Planning, Escalation Management, Root Cause Analysis, Ishikawa Diagrams, Process Improvement, Six Sigma, Project Management, Customer Relationship Management |
| LinkedIn | https://linkedin.com/in/sameer-surendran |

## What I'm looking for

```text
I'm seeking a senior managerial role in Operations Management, Service Delivery, or Client Services within BPO, ITES, or insurance services environments.
```

## About

```text
At DXC (Xchanging) Technology Services Pvt. Ltd., I lead client services operations for US-based insurance and workers’ compensation clients. On Starr Insurance’s premium audit operations, I oversee commercial insurance policy processing, inventory, and urgent underwriter requests while monitoring SLA performance.

I lead a team of 20+ associates across voice, email, and live chat. I manage escalations using RCA and Ishikawa frameworks, present operational insights in client review meetings, and drive process improvements and automation.

Earlier, I supervised contact center operations for US workers’ compensation accounts and worked in client and vendor coordination, insurance sales, consumer cards, and banking customer service. I hold a CIPM Certificate in Project Management and a Six Sigma Green Belt certification.
```

## Experience

### Sr. Team Leader – Client Services (current)

[DXC Technology](https://himalayas.app/companies/dxc-technology). Jan 2020 - Present

```text
Leading a team of 20+ associates in multi-channel contact center operations for US-based insurance clients, ensuring SLA adherence and process efficiency. Managing premium audit operations for Starr Insurance and driving continuous improvement initiatives.
```

Skills: Call-Center-Operations, SLA-Management, Team-Leadership, Escalation-Management, MIS-Reporting, Data-Analysis, Six-Sigma, RCA, ISHIKAWA, Workforce-Planning, Vendor-Management, Quality-Assurance, Stakeholder-Communication, Project-Management

### Team Leader

[DXC Technology](https://himalayas.app/companies/dxc-technology). Jan 2014 - Dec 2019

```text
Supervised day-to-day contact center operations across voice, email, and chat channels for US workers' compensation clients. Trained and mentored a team of 15+ associates, improving quality scores and reducing error rates.
```

Skills: Call-Center-Operations, Team-Leadership, Training, Quality-Assurance, Vendor-coordination, Contract-Management, Performance-Reviews, Customer-Relationship-Management

### Senior Associate

[DXC Technology](https://himalayas.app/companies/dxc-technology). Sep 2009 - Dec 2013

```text
Coordinated with clients regarding transportation, translation, diagnostic, and durable medical equipment products for workers' compensation patients. Managed vendor assignments, invoice processing, and contract documentation.
```

Skills: Vendor-Management, Client-Coordination, Invoice-Processing, Contract-Management, Escalation-Management, Onboarding, Knowledge-transfer

### Sales Development Manager – Direct

HDFC Standard Life Insurance. Sep 2008 - Sep 2009

```text
Managed financial planning consultations and maintained a structured client database for life insurance product sales. Generated leads through community engagement activities and converted prospects into policy holders.
```

Skills: Sales, Lead-Generation, Client-Database-Management, Financial-Planning, Community-Engagement

### Relationship Officer – Consumer Cards (Retail)

[American Express Services India Limited](https://himalayas.app/companies/american-express-company). Dec 2007 - Aug 2008

```text
Managed the American Express retail desk at partner outlets, providing training and feedback to store staff. Verified customer eligibility, sourced card products, and processed credit card applications.
```

Skills: Retail-Sales, Customer-Service, Training, Credit-Card-Application-Process, Brand-Awareness

### Customer Service Executive

[HSBC – HDPI](https://himalayas.app/companies/hsbc). Jun 2005 - Nov 2007

```text
Processed legal garnishment documents on behalf of the bank, managing account restraint and release orders in compliance with legal requirements. Trained new team members across multiple process queues.
```

Skills: Legal-Document-Processing, Compliance, Training, Attention-To-Detail

## Education

### M.E.S. College of Arts and Commerce, Goa University

Bachelor of Business Administration, Business Administration. Grade: First Class

```text
Bachelor of Business Administration (BBA) with First Class from M.E.S. College of Arts and Commerce, Goa University in 2005.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint

To contact sameer, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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