# Sally Nicole

Sally Nicole is a remote worker on Himalayas, Executive Assistant / Executive Partner at Athena, based in Kenya.

Source: https://himalayas.app/@sallynicole

```text
Executive Assistant at Athena who streamlined executive workflows with task management systems and supported cross-functional initiatives.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 30k+ USD |
| Job categories | Executive Assistant, Operations Specialist, Customer Service, Conservation Officer, Personal Assistant |
| Skills | Executive Calendar Management, Executive inbox management, Travel Coordination, Stakeholder Management, Task Management, Executive correspondence, Meeting Preparation, Project Coordination, Policy Administration, Bancassurance, Insurance Policy Servicing, Policy Retention, Premium Reconciliation, Claims Processing, Underwriting Support |

## About

```text
At Athena, I managed executive calendars, inboxes, and domestic and international travel. I also implemented task management systems to streamline workflows and support timely completion of deliverables.

At Jubilee Insurance, I handled policy servicing and client follow-ups as a Conservation Officer, supporting retention and reinstatements. I also prepared reports and helped resolve policyholder inquiries and complaints.

Earlier at Jubilee Insurance, I served customers across contact center and bancassurance roles, managed CRM escalations, and trained and onboarded new call center agents. As a Personal Assistant to an Agency Manager, I handled agent inquiries and assisted with proposal forms.
```

## Experience

### Executive Assistant / Executive Partner

Athena. Sep 2025 - Sep 2026

```text
Managed complex executive calendars, inbox management, and international travel coordination. Streamlined workflows and served as liaison between CEO, leadership, clients, and partners.
```

Skills: Calendar-Management, Executive-inbox-management, Travel-Coordination, Stakeholder-Management, Task-Management, Research, Data-Analysis, Process-Improvement

### Conservation Officer - Bancassurance

Jubilee Insurance. Jul 2024 - Jul 2025

```text
Monitored premium payments, managed lapsed policies, and implemented retention strategies. Prepared reports and handled policy servicing and endorsements.
```

Skills: Premium-Monitoring, Policy-Retention, Customer-Service, Reporting, Policy-Change-Endorsements, Data-Management

### Customer Service Representative (Bancassurance)

Jubilee Insurance. Mar 2023 - Jun 2024

```text
Resolved customer inquiries and complaints, managed inbound/outbound calls, and trained new agents. Maintained customer databases and generated reports.
```

Skills: Customer-Service, Call-Handling, Complaint-Resolution, CRM, Training, Reporting

### Customer Service Representative - Contact Center

Jubilee Insurance. Jul 2022 - Feb 2023

```text
Handled customer inquiries, managed calls, and escalated high-level complaints. Trained new agents and built sustainable customer relationships.
```

Skills: Customer-Service, Call-Handling, Complaint-Escalation, Training, Relationship-Building

### Conservation Officer

Jubilee Insurance Limited. Jul 2021 - Jun 2022

```text
Managed policy alterations, premium payments, and lapsed policies. Resolved complaints and generated reports on engagements and feedback.
```

Skills: Policy-Servicing, Premium-Management, Complaint-Resolution, CRM, Reporting

### Personal Assistant - Agency Manager

Jubilee Insurance. Jan 2020 - Jun 2021

```text
Handled agent inquiries, assisted with proposal forms, and advised clients on suitable insurance products.
```

Skills: Customer-Service, Product-Knowledge, Communication-Skills

## Education

### Kenya Institute of Supplies Management

Certified Procurement and Supply Professional of Kenya (CPSP-K), Procurement and Supply

```text
Certified Procurement and Supply Professional of Kenya (CPSP-K) program, pending completion.
```

### KCA University

Bachelor of Science, Procurement and Logistics

```text
Bachelor of Science in Procurement and Logistics from KCA University, Nairobi, Kenya.
```

### Kangaru Girls

Kenya Certificate of Secondary Education, Secondary Education

```text
Kenya Certificate of Secondary Education (KCSE) from Kangaru Girls, Embu, Kenya.
```

### Bonanza Primary School

Kenya Certificate of Primary Education, Primary Education

```text
Kenya Certificate of Primary Education (KCPE) from Bonanza Primary School, Embu, Kenya.
```

## Tech stack

- Google Docs
- Microsoft SharePoint
- Google Drive
- Google Analytics
- Slack
- Microsoft Teams
- Zendesk
- Google Maps
- HubSpot
- Google Workspace
- Microsoft Office 365
- Notion
- ClickUp
- Google Sheets
- Microsoft Excel
- Zoom
- 1Password
- Microsoft Power BI
- Airtable
- Loom
- Microsoft Word
- Microsoft 365

To contact Sally, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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