# Sajid Khan N

Sajid Khan N is a remote worker on Himalayas, Technical support Engineer 1 at Dell Technologies, based in India.

Source: https://himalayas.app/@sajidkhnn

```text
I turn operational and revenue data into Power BI insights, reconciliations, and improved business processes.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 70k+ INR |
| Job categories | Business Analyst, Revenue Operations Analyst, Data Analyst, Process Analyst, Technical Support Engineer, Customer Support Specialist, Business Analysis, IS Business Analyst, Business Systems Analyst, Business Analysis Jobs, IT Business Analysts, Business Analysis Manager, Business Analysis Consultant |
| Skills | Business Analysis, Revenue Operations, Data Analysis, Process Improvement, SQL, Power BI, Excel, Power Query, DAX, Pivot Tables, Dashboard Development, KPI Analysis, Revenue Reconciliation, Requirements Gathering, Stakeholder Management, User Acceptance Testing, Root Cause Analysis, ServiceNow, Zendesk, Google Workspace, Microsoft Office, Citrix, Motive TS |
| LinkedIn | https://https://www.linkedin.com/in/sajidkhnn/ |

## About

```text
At Dell Technologies, I partner with global stakeholders to turn business requirements into actionable specifications, dashboards, and reporting for revenue, refunds, KPIs, and operational performance.

I use SQL, Power BI, Excel, Power Query, DAX, and Pivot Tables to validate and reconcile data, surface risks, and improve reporting accuracy and turnaround time. I also support UAT, root-cause analysis, defect resolution, and requirement traceability across the project lifecycle.

Earlier roles at Concentrix, Infosys BPM, and Aegis Global built my foundation in technical support, SLA-driven operations, incident management, customer experience, and cross-functional coordination.
```

## Experience

### Technical support Engineer 1

[Dell Technologies](https://himalayas.app/companies/dell-technologies). Mar 2021 - Jun 2026

```text
• Partnered with cross-functional stakeholders to gather and document business requirements for global operations, ensuring compliance with SLAs, operational policies, and financial controls • Analyzed operational and financial data to identify trends, surface risks, and support data-driven business decisions • Developed Power BI dashboards and reports to monitor revenue, refunds, KPIs, and
```

Skills: SQL, Power-BI, Excel, Power-Query, DAX, Pivot-Tables, Requirements-Gathering, UAT, Root-Cause-Analysis, Stakeholder-Management

### Technical Support Associate

[Concentrix](https://himalayas.app/companies/concentrix). Jun 2019 - Jul 2020

```text
Delivered Level 2 technical support for Logitech products while consistently achieving SLA and quality targets. Resolved 100+ customer cases daily involving hardware, software, firmware, and warranty-related issues. Analyzed recurring customer issues and feedback to identify trends and support product improvements. Managed warranty claims, order processing, and inventory coordination with supply c
```

Skills: Zendesk, Google-Workspace, Microsoft-Office, Technical-Support, Customer-Experience

### Senior Process Executive

Infosys BPM. Nov 2017 - Jun 2019

```text
Supported broadband and network operations by resolving connectivity and service-related issues for global customers. Managed incidents and service requests using ServiceNow, ensuring SLA compliance and timely resolution. Coordinated with field engineers and cross-functional teams to expedite issue resolution and minimize service disruptions. Delivered customer support through phone, email, and ch
```

Skills: ServiceNow, Incident-Management, Customer-Support, Documentation

### Process Executive

Aegis Global. Oct 2016 - Jun 2017

```text
I successfully managed remote technical support operations, focusing on delivering high-quality service to global telecommunications customers.

• Provided support for broadband, VoIP, and network connectivity services, ensuring customer needs were met efficiently.
• Utilized Citrix CRM and Motive TS for diagnosing and resolving technical issues, maintaining SLA compliance.
• Enhanced custom
```

Skills: Citrix, Motive-TS, Technical-Support, SLA, Customer-Experience

## Education

### Bangalore University

Bachelor's Degree, Computer Programming, Specific Applications

## Tech stack

- Zendesk
- Google Workspace
- SQL
- Citrix
- ServiceNow

To contact Sajid, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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