# Saishka Naidoo

Saishka Naidoo is a remote worker on Himalayas, Operations Excellence, South Africa Executive Committee at Cartrack, based in South Africa.

Source: https://himalayas.app/@saishkanaidoo

```text
Operations excellence leader at Cartrack transforming enterprise processes and systems; increased daily vehicle fitments by 125%.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | South Africa |
| Authorized to work in | South Africa |
| Salary expectations | 80k+ ZAR |
| Job categories | Operational Excellence, Customer Experience Manager, Process Improvement Manager, Operations Manager |
| Skills | Operational Excellence, Process Optimization, Systems Integrations, Customer Experience Strategy, Customer Journey Optimization, Conversion Rate Optimization, Activation Optimization, Enterprise Transformation, Operating Model Design, Workforce Planning, Capacity Optimization, Business Intelligence, Performance Management, Governance Risk And Compliance, Process Automation |
| LinkedIn | https://linkedin.com/in/saishka-naidoo-51a785203 |

## About

```text
At Cartrack, I lead enterprise-wide process optimisation and systems integration across Cartrack and Picup. I re-engineered national scheduling and onboarding processes, increasing daily vehicle fitments from approximately 1,200 to 2,700.

Previously, I owned Cartrack’s national customer experience strategy and led Customer Care, Scheduling and Escalations teams comprising 500+ staff. I scaled the WhatsApp service channel and improved turnaround time by 94% through automation, workflow redesign and performance monitoring.
```

## Experience

### Operations Excellence, South Africa Executive Committee (current)

Cartrack. Aug 2026 - Present

```text
Appointed to Cartrack South Africa's Executive Committee, reporting to the Group CEO, with mandate for Operations Excellence across the business. Contributes to enterprise-wide leadership focused on sustainable operational performance, customer outcomes, transformation, governance and continuous improvement.
```

Skills: Operational-Excellence, Executive-Leadership, Customer-Experience, Transformation, Governance, Continuous-Improvement

### Head of Process Optimisation & System Integration (current)

Cartrack. Apr 2025 - Present

```text
Accountable for enterprise-wide optimisation initiatives and the design of scalable operational frameworks across Cartrack and Picup. Led end-to-end operational and systems integration initiatives, re-engineered national scheduling and onboarding processes, and designed future-state operating models.
```

Skills: Process-Optimization, System-Integration, Operational-Framework, Workforce-Planning, BIツール, performance-reporting, Stakeholder-Management, Mentorship

### Customer Experience Manager

Cartrack. Oct 2022 - Mar 2025

```text
Owned national customer experience strategy and execution, leading structural improvements across the customer lifecycle. Designed and managed customer experience frameworks, optimised customer journeys, and scaled the WhatsApp service channel, delivering a 94% improvement in turnaround time.
```

Skills: Customer-Experience, Service-Delivery, Retention, Escalation-Management, Digital-Enablement, WhatsApp, Workforce-Planning, Team-Leadership

### Measurement & Verification Engineer

ETA Operations. Jan 2022 - Oct 2022

```text
Delivered analytical and performance-monitoring frameworks for large industrial clients, including Impala Platinum. Produced KPI reporting, budget forecasts and variance analysis to support operational decision-making.
```

Skills: Analytical, Performance-Monitoring, KPI-Reporting, Budget-Forecasting, Variance-Analysis, Engineering, Quantitative-Analysis, Systems-Thinking

## Education

### University of the Witwatersrand

BSc, Aeronautical Engineering. 2017 - 2021

```text
Graduated with distinction in final-year design and research projects.
```

### Northlands Girls' High School

National Senior Certificate, General

```text
Completed National Senior Certificate with 8 distinctions.
```

## Tech stack

- Tableau
- Jira
- Python
- Java
- C++
- C
- SQL
- Sisense
- Power BI

To contact Saishka, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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