# Sai Harish Yadav

Sai Harish Yadav is a remote worker on Himalayas, Lead Support Specialist at Xperts, based in Germany.

Source: https://himalayas.app/@saiharishyadav

```text
I lead technical support teams and resolve critical cloud, application, and customer incidents.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Germany |
| Authorized to work in | Germany |
| Salary expectations | 52k+ EUR |
| Job categories | Technical Support Lead, Support Engineer, Support Specialist |
| Skills | L1 support, L2 Support, Incident Management, Problem Management, Change Management, Root Cause Analysis, Log Analysis, Proactive Monitoring, Quality Assurance, Vendor Management, Microsoft 365 Administration, Azure App Service, Azure Redis Cache, Azure Application Insights, Log Analytics, KQL, Heroku, Redis, DNS, SSL, Slack Administration, Jira Service Desk, WordPress, Elementor, HubSpot, GitHub, Google Form, Requirements Gathering, Client Scoping, Technical Documentation, KB Articles, Client Communication, Process Design, Hiring, Team Leadership, Training, Onboarding Design, Escalation Management, Coverage Planning |
| LinkedIn | https://linkedin.com/in/sai-3abb49320 |

## About

```text
At Xperts, I deliver L1/L2 support for customer applications, investigate Azure and Heroku Redis incidents, and lead root-cause analysis for critical issues. I also support internal IT, Microsoft and Slack administration, client scoping, and production WordPress updates.

Previously at Crowdbotics, I was promoted to Technical Support Lead, where I hired, trained, and led a four-person team. I built escalation, triage, onboarding, coverage, and quality processes, including migrating support intake from Slack to Jira Service Desk.

At Wirecard, I supported Issuing Banking and Prepaid Card applications for banking customers for more than seven years. I owned incident, problem, and change management, coordinated production changes and vendors, and drove preventive measures for major incidents.
```

## Experience

### Lead Support Specialist (current)

Xperts. Jun 2025 - Present

```text
Provides internal IT support and Microsoft/Slack administration, delivers L1/L2 technical support for customer applications, and leads root-cause analysis of critical incidents. Manages client-facing WordPress sites and supports client scoping calls.
```

Skills: L1-L2-Support, Incident-Management, Root-Cause-Analysis, Azure, Heroku, Redis, Microsoft-365-Administration, Slack-Administration, WordPress, Elementor, HubSpot, GitHub, Google-Form, Requirements-Gathering, Client-Scoping-Calls, Technical-Documentation

### Support Engineer

Wirecard. Apr 2014 - Dec 2021

```text
Administered and troubleshot Issuing Banking and Prepaid Card business applications for banking customers. Owned Incident, Problem, and Change Management processes, coordinated with internal teams, and ran weekly customer calls.
```

Skills: Incident-Management, Problem-Management, Change-Management, Root-Cause-Analysis, Log-Analysis, Database-Troubleshooting, Vendor-Management, On-call-Support

### Technical Support Specialist

[Crowdbotics](https://himalayas.app/companies/crowdbotics)

```text
Provided technical support for US-based customers, troubleshooting platform and application issues, examining code and logs to determine root causes, and acting as a bridge between customers and product teams.
```

Skills: Technical-Support, Troubleshooting, Log-Analysis, Root-Cause-Analysis, Client-Communication, Product-Management

### Technical Support Lead

[Crowdbotics](https://himalayas.app/companies/crowdbotics)

```text
Promoted to Technical Support Lead; hired, led, and trained a 4-person support team, defining processes and quality standards. Designed operational improvements including migrating support intake from Slack to Jira Service Desk and authored knowledge base articles.
```

Skills: Team-Leadership, Hiring, Training, Onboarding, Escalation-Management, Process-Design, Jira-Service-Desk, Slack, Knowledge-Base, Troubleshooting, Root-Cause-Analysis, Technical-Documentation, WordPress

## Education

### Osmania University

Master of Computer Applications, Computer Applications

```text
Master of Computer Applications degree from Osmania University, completed in 2012.
```

## Tech stack

- Elementor
- GitHub
- Jira Service Desk
- Redis
- HubSpot
- Heroku
- WordPress

To contact Sai Harish, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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