# Saida Ali

Saida Ali is a remote worker on Himalayas, Event Customer Service Executive at Pinnacle Consultancy Group, based in Bangladesh.

Source: https://himalayas.app/@saidaali1

```text
I resolve customer issues and keep e-commerce orders and deliveries running smoothly.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Bangladesh |
| Authorized to work in | Bangladesh |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Specialist, E Commerce Executive, Virtual Assistant, Education Consultant |
| Skills | Customer Support, Client Communication, Customer Complaint Resolution, Problem Solving, Time Management, Multitasking, Order Management, Delivery Coordination, E Commerce Operations, After Sales Support, Phone Support, Live Chat, Social Media Support, Google Sheets, Excel, Facebook Messenger, Social Media Content Creation, Live Video, Data Analysis, Machine Learning, Data Ethics, Data Privacy, Bengali, English |
| LinkedIn | https://linkedin.com/in/saidaalishamonti |

## What I'm looking for

```text
I'm looking for full-time, part-time, or remote opportunities in customer support, e-commerce operations, or virtual assistance where I can resolve customer issues, coordinate operations, and contribute to a strong customer experience.
```

## About

```text
I've supported high-volume customer service and e-commerce operations at 99 Shop BD, responding to 50+ daily inquiries through phone and Facebook Messenger while maintaining a 95%+ satisfaction rate.

I managed orders, courier coordination, parcel packing, tracking, after-sales support, and customer records in Google Sheets and MS Excel. I also created promotional reels, supported Facebook Live sessions, and helped improve daily customer experiences.

I've additionally guided prospective international students at Elite Visa Services and supported customer outreach projects for Shokher Gari and Pinnacle Consultancy Group. I'm pursuing a BBA and bring customer communication, issue resolution, and organized follow-through to customer support and e-commerce roles.
```

## Experience

### Event Customer Service Executive

Pinnacle Consultancy Group. Jul 2026 - Aug 2026

```text
Contacted prospective attendees to promote an international expo, handled over 100 customer inquiries, and conducted high-volume outbound calls to drive engagement and attendance.
```

Skills: Outbound-Calling, Event-Promotion, Customer-Inquiries, Communication-Skills, Follow-up

### Customer Service Executive

Shokher Gari. Jun 2026 - Jun 2026

```text
Resolved product inquiries and service-related questions, handling customer interactions efficiently to support daily operations.
```

Skills: Customer-Service, Problem-Solving, Communication-Skills

### Education Consultant (Trainee)

Elite Visa Services. Nov 2025 - Feb 2026

```text
Assisted students with international university options, explained tuition fees and admission criteria, and conducted follow-up calls to guide applicants. Tracked inquiries in Google Sheets.
```

Skills: Student-Advising, University-Admissions, Follow-up-calls, Google-Sheets, Communication-Skills, Customer-Service

### Customer Support & E-commerce Operations Executive

99 Shop BD. May 2024 - Oct 2025

```text
Managed daily customer inquiries via phone and Facebook Messenger, resolved complaints, processed orders, and coordinated deliveries. Created promotional content and maintained customer records in Google Sheets and MS Excel.
```

Skills: Customer-Support, E-Commerce-Operations, Order-Management, Delivery-Coordination, Complaint-Resolution, Google-Sheets, Excel, Social-Media, Facebook-Messenger, Phone-Support, Live-Chat, After-Sales-Support, Time-Management, Multitasking

## Education

### Canadian University of Bangladesh

Bachelor of Business Administration, Business Administration. 2024 - Present

Activities and societies: Member, CUB Business Club

```text
Pursuing a Bachelor of Business Administration (BBA) since November 2024. Member of the CUB Business Club.
```

### Bangladesh Scouts

Global Citizenship & Civic Education Workshop, Civic Education

```text
Completed a Global Citizenship & Civic Education Workshop in collaboration with UNDP.
```

## Tech stack

- Google Sheets
- Microsoft Excel

To contact Saida, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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