# Sahory Jazmín Araujo Roldán

Sahory Jazmín Araujo Roldán is a remote worker on Himalayas, Customer Service Representative at Alorica, based in Mexico.

Source: https://himalayas.app/@sahoryjazmnaraujorol

```text
Bilingual customer service and sales professional delivering high-performance results in fast-paced environments.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Mexico |
| Authorized to work in | Mexico |
| Job categories | Customer Service Representative, Sales Agent, Account Specialist, Customer Experience Representative, Customer Service Associate, Customer Support Agent, Customer Service, Customer Support Specialist, Call Center Representative |
| Skills | Customer Service, Sales, Call Center, CRM, Microsoft Word, Microsoft Office, Google Workspace, Zoom, Slack, Escalation Management, Negotiation, Persuasion, Audit, Case Management, Excel, PowerPoint |
| Website | https://enhancv.com |

## What I'm looking for

```text
I seek remote roles with U.S.-based communication companies where I can apply bilingual customer service and sales skills, drive measurable results, and grow professionally.
```

## About

```text
I am a bilingual (English/Spanish) customer service and sales professional with hands-on experience in call centers, client support, and account resolution. I consistently delivered top-quartile performance—managing 80 daily interactions, maintaining a 95% customer satisfaction score, resolving billing, account and technical issues, and achieving outstanding sales results.

I leverage CRM tools and collaboration platforms to track cases, escalate tickets, and improve response times while maintaining quality audit standards. I seek remote opportunities with U.S.-based communication companies where I can apply strong persuasion, negotiation, and bilingual communication skills to drive customer success and sales growth.
```

## Experience

### Customer Service Representative

[Alorica](https://himalayas.app/companies/alorica). Jan 2024 - Jan 2025

```text
Managed 80 daily customer interactions and maintained a 95% customer satisfaction score, resolving billing, account, and technical issues across multiple channels and escalating tickets via CRM.
```

Skills: Customer-Service, CRM, Multichannel-Support, Technical-Support, Spanish, English, Quality-Assurance

### Sales & Customer Service Assistant

Gestoría Inmobiliaria Integral. Jan 2023 - Present

```text
Developed customer service and communication skills while achieving high sales performance for online real estate management, supporting clients and exceeding sales expectations.
```

Skills: Sales, Customer-Service, Real-Estate-Support, CRM, Google-Workspace, Zoom, Slack, Communication-Skills

## Education

### Escuela de Talentos Guanajuato Azteca

High School Diploma, High School. 2021 - 2024

```text
Completed high school education with a focus on general secondary studies, graduating in 2024.
```

## Tech stack

- Gmail
- Google Workspace
- Microsoft Excel
- Score

To contact Sahory Jazmín, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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