# Saheedah Ajani

Saheedah Ajani is a remote worker on Himalayas, Virtual Contact Agent at Ascentech Services Limited, based in Nigeria.

Source: https://himalayas.app/@saheedahajani

```text
Dedicated Virtual Contact Agent with expertise in customer service.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Virtual Customer Support Agent, Customer Service Manager, Technical Support Representative, Customer Service |
| Skills | Virtual Assistant, Phone Contact Handling, Ticketing, Complaint Handling, Communication Skills, Interpersonal Skills, Time Management, Google Workspace, Microsoft Office, CRM |

## What I'm looking for

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I am seeking a role that values customer satisfaction and offers growth opportunities.
```

## About

```text
I am a dedicated and detail-oriented Virtual Contact Agent with proven experience in remote customer service and support roles. My strong communication and interpersonal abilities, combined with my fluency in English and Yoruba, enable me to effectively handle client inquiries and manage complaints, ensuring excellent customer satisfaction.

Currently, I work at Ascentech Services Limited, where I provide customer support services through calls, emails, and live chat. I take pride in addressing inquiries and resolving issues efficiently, achieving high satisfaction ratings. My previous role as a Customer Care Representative at iSON Xperiences allowed me to hone my skills in handling inbound calls and resolving technical and billing-related issues, contributing to overall team performance metrics.
```

## Experience

### Virtual Contact Agent (current)

Ascentech Services Limited. Jan 2024 - Present

```text
Provided customer support services to clients via calls, emails, and live chat, addressing inquiries and resolving issues efficiently to achieve high satisfaction ratings. Maintained accurate call logs and customer records using CRM tools.
```

Skills: Teamwork, Customer-Relationship-Management, Zoom, Google-Workspace, Microsoft-Office

### Customer Care Representative

iSON Xperiences. Feb 2023 - Present

```text
Handled inbound calls from MTN subscribers, resolving technical and billing-related issues while achieving call resolution targets. Demonstrated patience and professionalism while assisting customers with diverse needs.
```

Skills: Product-Knowledge, Communication-Skills, CRM-Software, Technical-Support, Customer-Service

## Education

### Federal College of Animal Health and Production

Higher National Diploma, Agricultural Extension and Management

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Studied Agricultural Extension and Management, gaining knowledge in agricultural practices and production. Developed skills in managing agricultural projects and engaging with communities.
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## Tech stack

- Gmail
- Google Workspace

To contact Saheedah, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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