# Sagar Pandey

Sagar Pandey is a remote worker on Himalayas, Inbound Sales Representative at Accenture Solutions Private Limited, based in India.

Source: https://himalayas.app/@sagarpandey1

```text
I resolve Verizon customer issues and identify sales opportunities through empathetic, high-volume chat support.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 70k+ INR |
| Job categories | Customer Support Representative, Inbound Sales Representative |
| Skills | Customer Support, Inbound Sales, Live Chat, Customer Service, Sales, Troubleshooting, Account Management, Billing Support, Analytical Skills, Problem Solving, Verbal Communication, Written Communication, Excel, Microsoft Word, PowerPoint, Teamwork, Collaboration, Decision making, Strategic Thinking, Emotional Intelligence, Customer Empathy |

## What I'm looking for

```text
I'm looking for a customer support or inbound sales role where I can resolve customer concerns, build trust through empathetic communication, and contribute to service quality and sales outcomes.
```

## About

```text
I support Verizon customers through inbound chat, resolving plan, account, billing, device, service, and troubleshooting queries while identifying relevant sales opportunities.

At Concentrix Daksh Services India, I handled 80+ chats per shift, maintained accurate account updates and documentation, and partnered with cross-functional teams to resolve complex issues.
```

## Experience

### Inbound Sales Representative (current)

[Accenture Solutions Private Limited](https://himalayas.app/companies/accenture). Jun 2026 - Present

```text
Handled inbound customer interactions for the Verizon process, understanding customer needs and providing suitable solutions. Assisted customers with plan, account, billing, device, and service-related queries while ensuring accurate resolution.
```

Skills: Customer-Service, Sales, Communication-Skills, Problem-Solving, Active-Listening, Empathy, Verizon-Products

### Representative, Operations (Chat Support)

[Concentrix Daksh Services India Private Limited](https://himalayas.app/companies/concentrix). Aug 2023 - Jun 2026

```text
Resolved customer issues across various categories such as troubleshooting, product, and account management via chat support. Handled dual chats during peak hours, providing simultaneous support to multiple customers.
```

Skills: Live-Chat, Customer-Service, Troubleshooting, Account-Management, Multitasking, Documentation, Communication-Skills

## Education

### Allenhouse Institute of Technology

Bachelor of Computer Applications, Computer Applications. 2019 - 2022

```text
Pursued a Bachelor of Computer Applications from 2019 to 2022.
```

### Bal Niketan Balika Inter College

12th (NIOS), General Studies

```text
Completed 12th grade through NIOS in 2019.
```

### J D Education Center

10th (CBSE), General Studies

```text
Completed 10th grade through CBSE in 2017.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint

To contact Sagar, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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