# Saffura Qasim

Saffura Qasim is a remote worker on Himalayas, Associate Process Engineer at Genpact, based in India.

Source: https://himalayas.app/@saffuraqasim

```text
Customer service professional with experience at Genpact, handling customer queries and supporting account recovery and renewals.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 140k+ INR |
| Job categories | Customer Service, Call Center Representative, Process Engineer |
| Skills | Customer Service, Customer Handling, Inbound Calls, Outbound Calls, Technical Support, Account Recovery, Compliance Processes, Process Improvement, Administrative Coordination, Typing, Microsoft Office, Microsoft Word, Excel, Outlook |

## About

```text
At Genpact, I handled customer queries and resolved technical and account-related concerns. I also assisted with server, website, and email renewals and account setup.

I supported data collection for account recovery and compliance processes, and reported process gaps while supporting continuous improvement initiatives.

At Al Balagh Academy, I handled customer interactions and inquiries and supported administrative coordination and daily communication tasks.

With Europe Assistance India, I handled inbound and outbound customer calls across India, providing information and issue resolution while maintaining call quality and documentation standards.
```

## Experience

### Associate Process Engineer

[Genpact](https://himalayas.app/companies/genpact). Feb 2021 - Jan 2022

```text
Handled customer queries and resolved technical and account-related concerns. Assisted with server, website, and email renewals and account setup, and supported data collection for account recovery and compliance processes.
```

Skills: Customer-Handling, problem-resolution, Microsoft-Office, Data-Collection, Process-Improvement

### Customer Executive

Al Balagh Academy

```text
Handled customer interactions and inquiries efficiently. Supported administrative coordination and daily communication tasks.
```

Skills: Customer-Handling, Communication-Skills, Administrative-Support

### Call Process

Europe Assistance India

```text
Managed inbound and outbound customer calls across India. Provided accurate information and issue resolution with professional call etiquette, maintaining call quality and customer satisfaction standards.
```

Skills: Inbound-Calls, Outbound-Calls, Customer-Satisfaction, Documentation, Call-Etiquette

## Education

### Anwar-ul-Uloom Degree & PG College

Master of Science, Nutrition and Dietetics

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Pursued a Master of Science in Nutrition and Dietetics.
```

### St. Ann’s Degree & PG College for Women

Bachelor of Science, Nutrition

```text
Pursued a Bachelor of Science in Nutrition.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft Outlook

To contact Saffura, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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