# Sabina Voskanyan

Sabina Voskanyan is a remote worker on Himalayas, Personal Support Manager at Fortech, based in Russian Federation.

Source: https://himalayas.app/@sabinavoskanyan

```text
I support VIP clients, resolve payment and website issues, and retain customers through fast, practical service.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Russian Federation |
| Authorized to work in | Russian Federation |
| Job categories | Support Manager, Customer Support Specialist, Customer Success Manager, Sales Consultant, Account Manager, Client Services Specialist, Technical Support Specialist, Support Service Manager, Customer Support Manager, Technical Support Manager, User Support Manager, Support Operations Manager, Software Support Manager, Support Center Manager, IT Support Manager, Client Support Manager |
| Skills | Customer Support, VIP Client Support, Active Sales (Активные продажи), Upselling, Cross Selling, Objection Handling, Conflict Resolution, CRM Systems, Jira, Confluence, Backend, Microsoft Office, Google Workspace, AI Tools, Quality Control, Database Management, English, German, Russian |

## What I'm looking for

```text
I'm looking for a client-facing support role where I can resolve complex customer issues, work with CRM and technical teams, and grow through high-volume, fast-paced responsibilities.
```

## About

```text
At FORTECH, I provide VIP service and personal client support, resolving website-related issues, processing 20+ daily tickets, and maintaining response times under five minutes. I also review withdrawal requests, verify payment documents, allocate personal bonuses, and escalate bank-operation issues to development teams through Jira.

Previously, at AO TANDER, I advised 50+ customers daily, increased transaction value through upselling and cross-selling, and resolved 85% of conflict situations. My experience also includes packaging quality control at OZON, along with training in linguistics, translation, tourism, interpretation, and IT linguistics.
```

## Experience

### Personal Support Manager

Fortech. Jul 2026 - Aug 2026

```text
Provided VIP service and personal client support, promptly resolved website-related issues, calculated and allocated personal bonuses, processed an average of 20+ tickets daily, maintained client databases and CRM systems, reviewed withdrawal requests and verified payment documents, and used Jira to escalate technical issues on bank operations to development teams.
```

Skills: Jira, Confluence, Backend, Google-Workspace, AI-Tools, CRM, Ticket-Management, client-support

### Sales Consultant

AO Tander. Jan 2022 - Jan 2026

```text
Advised up to 50+ customers daily on product selection, assisted with purchasing decisions, and increased average transaction value through upselling and cross-selling. Resolved 85% of conflict situations, with most cases ending in a purchase or retained customer loyalty, and trained new interns on cash register operations and customer service standards.
```

Skills: Upselling, Cross-Selling, Conflict-Resolution, Customer-Service, Training, Cash-Register

### Hub Operator

Ozon. Jan 2025 - Apr 2025

```text
Ensured quality control of packaging and quickly switched between tasks under high seasonal workload.
```

Skills: Quality-Control

## Education

### Kazan Federal University

Bachelor of Arts, Linguistics. 2022 - 2026

```text
Pursued a BA in Linguistics with a focus on translation and translation theory, including professional retraining in tour guiding and interpreting.
```

### Eurasian National University

2024 - 2024

```text
Completed a student internship at Astana Hub.
```

## Tech stack

- Jira
- Google Workspace

To contact Sabina, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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