Open to opportunities

Ryan Evans

@ryanevans1

Message

Operations and general management leader building compliant, customer-first teams.

Sweden

Message

What I'm looking for

I’m looking for an operations or general management role where I can own process design, compliance/GDPR, and people leadership—delivering consistent, high-trust customer service in a fast-moving, growing environment.

I’m an operations and general management professional with experience across fintech startups, retail operations, and executive support. I build processes from the ground up, keep standards high across phone/email/in-person support, and stay effective in fast-paced or ambiguous environments.

As a General Manager at VitraCash, I progressed from voluntary Community Manager to leading company-wide operations, HR, compliance, and data protection. I served as the primary operational contact for a team of 8–9 (including three C-level founders), guiding UK/EU compliance, HR policy, and day-to-day operations. I also acted as Named Data Protection Officer, owning GDPR compliance and data handling procedures, and supported licensing readiness through external compliance training.

I’ve led customer-facing operations in multi-site retail as a Customer Service Manager at Ladbrokes Coral Group. I handled critical incidents as designated key holder and emergency contact, coordinated with police, area management, and security teams, and traveled across the region to provide operational cover. I streamlined in-store processes for consistency and efficiency, and delivered first-line IT troubleshooting before escalating to the IT department.

Earlier roles strengthened my operational discipline—from assistant management with responsibility for cash handling, banking, and strict policy adherence, to planning and supervisory support in retail. Across my background, I’m trusted with sensitive operational, financial, and personnel matters, and I bring a practical, service-driven approach to people and process.

Experience

Work history, roles, and key accomplishments

General Manager

VitraCash Ltd

Jan 2021 - Jan 2022 (1 year)

Served as primary operational contact for a team of 8–9, advising three C-level founders on UK/EU compliance, HR policy, and day-to-day operations. Acted as Named Data Protection Officer, managed GDPR/data handling, and built core people and compliance processes including an interim hiring process and an employee handbook.

Operations Management GDPR Compliance Data Protection HR Policy Employee Handbook Compliance Management Stakeholder Management

Executive Assistant

Freelance

Jan 2020 - Jan 2021 (1 year)

Provided remote executive assistance to multiple e-commerce and small business clients, managing inboxes, calendars, and social media with high discretion. Supported e-commerce operations using Shopify and Oberlo, including order management and customer communications while handling sensitive business and financial information.

Executive Administration Calendar Management Inbox Management Customer Communications Shopify Oberlo Social Media Management Order Management

Customer Service Manager

Ladbrokes Coral Group

Jan 2018 - Jan 2019 (1 year)

Returned to the group after the Ladbrokes and Coral merger, taking a multi-site remit with key-holder and emergency-contact responsibility. Coordinated incident response with police, area management, and security, provided regional operational cover, and streamlined in-store processes for consistency and efficiency.

Customer service management Multi Site Operations Incident Response Emergency Key Holder Duties Process Improvement Compliance

Sales Planner Merchandiser

Boots UK

Jan 2016 - Jan 2017 (1 year)

Executed weekly store sales plan changes, including pricing and promotional display updates, while following marketing schedule compliance. Took on an evening supervisory role, directed colleagues on delivery priorities and till coverage, and implemented rota changes adopted across two stores while maintaining food safety controls.

Retail Merchandising Sales Planning Pricing Management Food Safety Compliance Stock Rotation

Assistant Manager

Coral Racing UK

Jan 2014 - Jan 2016 (2 years)

Promoted from Customer Service Assistant to Assistant Manager within the first year and served as acting caretaker manager for four months ahead of a permanent appointment. Managed cash handling and safe management, administered responsible gambling and age verification procedures, and acted as key holder and primary police liaison.

retail management Cash Handling Team Leadership Incident Liaison (Police)