# Rushikesh User

Rushikesh User is a remote worker on Himalayas, Customer Service Executive at ICICI Bank, based in India.

Source: https://himalayas.app/@rushikeshuser

```text
I resolve customer inquiries, transactions, and escalations while maintaining accurate, high-quality banking service.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 30k+ USD |
| Job categories | Customer Service Executive, Customer Service Associate |
| Skills | Customer Support, Customer Experience, Customer Query Resolution, Complaint Handling, Escalation Management, Active Listening, Empathy, Verbal Communication, Written Communication, Email Handling, Interpersonal Skills, Stakeholder Communication, Issue Resolution, Root Cause Analysis, Decision making, Critical Thinking, Conflict Resolution, Data Entry, Documentation Review, Records Management, Process Compliance, Quality Assurance, Transaction Processing, Time Management, Multitasking, Attention To Detail, Adaptability, Teamwork, Ownership Mindset, Excel, Microsoft Word, Microsoft Office, Internet Applications, CRM Systems, Data Management Tools |

## What I'm looking for

```text
I'm looking for a customer service role where I can resolve customer concerns, handle transactions accurately, collaborate with support teams, and deliver high-quality service while following operational and compliance standards.
```

## About

```text
At ICICI Bank, I support more than 150 customers with service requests, account inquiries, and transaction-related concerns.

I process over 50 customer transactions daily, investigate issues to identify root causes, and resolve escalations within defined turnaround times. I maintain accurate records, documentation, and service-request logs while following compliance and quality standards.

I work closely with operations, compliance, and support teams to improve service delivery. I help customers understand procedures and available services through clear, professional in-person and telephonic communication.
```

## Experience

### Customer Service Executive (current)

ICICI Bank. Mar 2023 - Present

```text
Provided customer support to over 150 customers, resolving service requests and transaction issues. Processed over 50 transactions daily with accuracy and compliance.
```

Skills: Customer-Support, Customer-Experience, Customer-Query-Resolution, Complaint-Handling, Escalation-Management, Active-Listening, Empathy, Verbal-Communication, Written-Communication, Email-Handling, Interpersonal-Skills, Stakeholder-Communication, Issue-Resolution, Root-Cause-Analysis, Decision-making, Critical-Thinking, Conflict-Resolution, Data-Entry, Documentation-Review, Records-Management, Process-Compliance, Quality-Assurance, Transaction-Processing, Time-Management, Multitasking, Attention-To-Detail, Adaptability, Teamwork, Ownership-Mindset, Excel, Microsoft-Word, Microsoft-Office, Internet-Applications, CRM-Systems, Data-Management-Tools

## Education

### Mahendra Degree College

Bachelor of Science, Science. 2017 - 2020

```text
Bachelor of Science degree from Mahendra Degree College, Srikakulam, Andhra Pradesh, completed from 2017 to 2020.
```

## Tech stack

- Microsoft Excel
- Microsoft Word

To contact Rushikesh, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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