# Rushawn Carroll

Rushawn Carroll is a remote worker on Himalayas, Customer Support Representative at Equiti Health, based in United States.

Source: https://himalayas.app/@rushawncarroll

```text
IT Systems Support professional at Equiti Health troubleshooting interpreter applications and supporting iPad users.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 45k+ USD |
| Job categories | IT Systems Support, Systems Engineer |
| Skills | Technical Troubleshooting, Help Desk Support, end user support, Application Support, CRM Support, User Account Management, User Permissions, Password Resets, Access, Case Management, Ticket Management, Issue Documentation, Issue escalation, IPad Support, Quality Assurance Testing |
| LinkedIn | https://linkedin.com/in/rushawncarroll |

## What I'm looking for

```text
I’m seeking to apply my transferable skills in IT systems support and continue developing toward a Systems Engineer role.
```

## About

```text
At Equiti Health, I work with Customer Success Managers to coordinate client requests and follow up on customer issues. I troubleshoot interpreter applications and supported iPad devices, guide users through setup, and document cases in the ticketing system.

At Selltis Technology, LLC., I create and maintain user accounts, permissions, and passwords while providing CRM application support by phone and email. I also test application changes for quality before implementation.

At Titan Technologies, I resolved account access requests, password resets, enrollment questions, and course registration issues. I also troubleshot website and browser problems and created tickets for issues requiring escalation.

At Alorica, I investigated customer inquiries and coached team members using performance metrics. I’m seeking to apply my transferable skills in IT systems support and continue developing toward a Systems Engineer role.
```

## Experience

### Customer Support Representative (current)

Equiti Health. Mar 2025 - Present

```text
Collaborate with Customer Success Managers to coordinate client requests and support timely follow-through on customer issues. Monitor and work cases from the Customer Care queue, troubleshoot interpreter applications and iPad devices, and document interactions in the ticketing system.
```

Skills: Customer-Support, Ticketing-Systems, Troubleshooting, IPad-Support, Application-Support, Documentation, Escalation-Management, Customer-Success-Collaboration

### Application Support Analyst (current)

Selltis Technology, LLC.. Oct 2019 - Present

```text
Created and maintained user accounts, permissions, and passwords; provided CRM application support by phone and email. Tested application changes for quality before implementation and tracked user requests through ticketing workflows.
```

Skills: User-Accounts, Permissions, Password-Management, CRM-Support, Quality-Assurance-Testing, Ticketing-Workflow

### Help Desk Coordinator 2

Titan Technologies. Jul 2024 - Sep 2024

```text
Resolved account access requests, password resets, enrollment questions, and course registration issues. Troubleshot website errors and browser issues, verified caller identity, and created tickets for calls requiring escalation.
```

Skills: Help-Desk, Account-Access, Password-Resets, Troubleshooting, Browser-Issue-Troubleshooting, Ticket-Creation, Escalation-Management

### Customer Service Agent / Team Manager

Alorica. Feb 2022 - Aug 2023

```text
Investigated and resolved customer inquiries independently while providing clear guidance and service. Coached team members using performance metrics, identified improvement areas, and developed coaching plans.
```

Skills: Customer-Service, Issue-Resolution, Coaching, Performance-Metrics, Team-Management

## Education

### Herzing University

Associate of Science, Information Technology. 2017 - 2018

```text
Associate of Science in Information Technology from Herzing University, completed from March 2017 to December 2018.
```

## Tech stack

- Microsoft Office 365

To contact Rushawn, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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