# Ruscalab Katya

Ruscalab Katya is a remote worker on Himalayas, Language & Client Communication Consultant at Self Employed, based in Turkey.

Source: https://himalayas.app/@ruscalabkatya

```text
Support and operations specialist managing client inquiries and creating digital training materials in Russian, Turkish, and English.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Turkey |
| Authorized to work in | Turkey |
| Salary expectations | 20k+ EUR |
| Job categories | Support Operations Specialist, Operations Specialist, Customer Support Specialist, Administrative Specialist, Sales Specialist, Reservation Specialist |
| Skills | Customer Support, User Support, Ticket Management, Issue Resolution, Client Communication, Operational Support, Workflow Organization, Process Troubleshooting, Cross functional Coordination, Document Management, Compliance Tracking, Reporting, CRM Systems, Ticketing Systems, Excel |

## About

```text
As a Language & Client Communication Consultant, I manage client communication and user inquiries, provide structured language and support assistance, and create digital training materials in Russian, Turkish, and English.

At İçtaş Astaldi, Turkey & Russia, I coordinated administrative, technical, and operational workflows across departments and managed documentation and cross-border communication. Earlier, I handled booking requests and customer support at international 4–5-star hotels, including Park Inn, where I was recognized as Employee of the Month.
```

## Experience

### Language & Client Communication Consultant (current)

Self Employed. Jan 2024 - Present

```text
Managed client communication and user inquiries, provided structured language and support assistance, and created digital training materials in Russian, Turkish, and English.
```

Skills: Client-Communication, User-Support, Training-Materials, Russian, Turkish, English

### Head of Technical Department (PTO)

İçtaş Astaldi. Jan 2013 - Dec 2022

```text
Coordinated administrative, technical, and operational workflows for a multi-department office, managed multi-team documentation, and ensured operational compliance.
```

Skills: Operations-Management, Documentation, Compliance, Cross-functional-Coordination, Problem-Solving

### Sales & Reservation Specialist

Corinthia Hotel. Jan 2010 - Dec 2013

```text
Handled high-volume user enquiries, booking requests, and administrative correspondence, and provided VIP-level customer support.
```

Skills: Sales, Reservations, Customer-Support, Administrative-Correspondence

### Sales & Reservation Specialist

Radisson Sonya. Jan 2010 - Dec 2013

```text
Handled high-volume user enquiries, booking requests, and administrative correspondence, and provided VIP-level customer support.
```

Skills: Sales, Reservations, Customer-Support, Administrative-Correspondence

### Sales & Reservation Specialist

Sokos Hotel. Jan 2010 - Dec 2013

```text
Handled high-volume user enquiries, booking requests, and administrative correspondence, and provided VIP-level customer support.
```

Skills: Sales, Reservations, Customer-Support, Administrative-Correspondence

### Sales & Reservation Specialist

Park Inn. Jan 2010 - Dec 2013

```text
Handled high-volume user enquiries, booking requests, and administrative correspondence, and provided VIP-level customer support. Recognized as Employee of the Month.
```

Skills: Sales, Reservations, Customer-Support, Administrative-Correspondence

### Sales & Reservation Specialist

Kempinski Moika 22. Jan 2010 - Dec 2013

```text
Handled high-volume user enquiries, booking requests, and administrative correspondence, and provided VIP-level customer support.
```

Skills: Sales, Reservations, Customer-Support, Administrative-Correspondence

## Education

### St. Petersburg University of Culture and Arts

Degree, Tourism and Administration

```text
Degree in Tourism and Administration from St. Petersburg University of Culture and Arts.
```

## Tech stack

- Microsoft Excel
- Miro
- Canva
- Microsoft Word

To contact Ruscalab, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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