Open to opportunities

Rumi Akashah

@rumiakashah

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Seasoned product leader with over 10 years of experience.

Malaysia

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What I'm looking for

I am looking for a role that fosters innovation, collaboration, and growth opportunities.

With over a decade of experience in product management, I have honed my skills in driving product strategy and fostering collaboration across teams. My journey has been marked by a proven track record of executing successful product launches and enhancing user experiences through a user-centric approach. I am passionate about mentoring others and leveraging my expertise to create a positive impact in the organizations I work with.

At Accendo Technologies, I lead the product strategy and delivery, ensuring alignment with company priorities while driving innovation through continuous user discovery and market research. My efforts have resulted in significant increases in customer productivity and product adoption, showcasing my ability to translate complex problems into actionable solutions. I thrive in dynamic environments where I can collaborate with cross-functional teams to deliver impactful results.

Throughout my career, I have consistently focused on improving processes and enhancing team performance. My experience spans various roles, from leading product teams to managing stakeholder relationships, all while maintaining a strong commitment to data-driven decision-making. I am excited about the opportunity to continue growing in a role that challenges me and allows me to contribute to meaningful projects.

Experience

Work history, roles, and key accomplishments

Current

Lead Product Manager

Current

Accendo Technologies

Feb 2023 - Present (2 years 5 months)

Led the product strategy and delivery of Accendo’s product suites, driving the end-to-end product delivery process from discovery to launch. Established continuous user discovery practices and collaborated with cross-functional teams to deliver impactful solutions.

Product Strategy Delivery UX Design User Testing Market Research Stakeholder Management User Research Data Analytics

Head of Product

Payd

Jul 2022 - Jan 2023 (6 months)

Increased Product & Tech team delivery efficiency through restructuring processes, leading to the successful launch of Payd App v2.0. Steered continuous product discovery and user research, which provided clarity on customer pain points and solidified product priorities.

Delivery User Research Data Analysis Process Improvement Custom Solutions Product Launch Team Efficiency Qualitative Data

Lead Product Manager - UX

iPrice Group

Apr 2022 - Jun 2022 (2 months)

Achieved clarity on iPrice product frictions through data segmentation refresh on web user engagement and behavior. Led the establishment of a new support/feedback channel on the iPrice platform to gain a better understanding of web user challenges.

Segmentation Web Analytics User Engagement Product Friction Data Analysis User Understanding Customer Feedback

Product Manager

SEEK Ltd.

Jul 2017 - Apr 2022 (4 years 9 months)

Drove the uplift of candidate job application conversion by +4% by reducing friction in the JobsDB Candidate Apply Flow. Led the delivery of the 'Candidate Application History' initiative with an 80% CSAT rate.

Conversion Rate Optimization User Experience Remote Team Management Customer Satisfaction Workflow Optimization Stakeholder Management Delivery Process Improvement Data Driven Decision Making

Product Lead

Photobook Worldwide

Aug 2016 - Jul 2017 (11 months)

Steered product delivery of the Photobook Mobile App to a successful launch and championed Agile development practices. Pioneered User-Journey-based techniques for crafting business requirements.

Delivery Agile Development User Journey Mapping Tech Request Optimization Mobile App Launch Team Efficiency Quality Improvement Product Management

Product Analyst

Experian Hitwise

Apr 2011 - Jul 2016 (5 years 3 months)

Co-managed 'Hitwise AudienceView' product from requirements breakdown to successful launch via four regions collaboration. Initiated prioritization of customer feedback using a Feature Key Metrics Template to ensure accurate prioritization.

Product Management Requirements Gathering Product Launch Regional Collaboration Customer Feedback Product Feature Prioritization Project Management Service Desk Management

Software Quality Assurance Analyst

Experian Hitwise

May 2010 - Apr 2011 (11 months)

Ensured the quality of software products through rigorous testing and analysis. Collaborated with development teams to identify and resolve software defects.

Software Quality Assurance Testing Quality Control Test Cases Collaboration Quality

Software Quality Assurance Engineer

I-Power Berhad

Dec 2008 - Apr 2010 (1 year 4 months)

Performed software quality assurance engineering tasks, ensuring product reliability and performance. Contributed to the improvement of software development processes.

Software Quality Assurance Software Testing Performance Testing Reliability Process Improvement Quality Test Automation Technical Documentation Problem Solving Software Engineering

Technical Support Engineer

Teletech

May 2008 - Aug 2008 (3 months)

Provided technical support to customers, resolving complex technical issues and ensuring customer satisfaction. Documented support interactions and solutions for future reference.

Technical Support Customer Service Troubleshooting Documentation Communication Skills Problem Solving Client Relations Help Desk Technical assistance

Technical Support Engineer

VADS Malaysia

Nov 2007 - May 2008 (6 months)

Offered technical support to clients, diagnosing and resolving hardware and software problems. Maintained a high level of customer satisfaction through effective communication and timely solutions.

Technical Support Customer Satisfaction Communication Technical assistance Support Services

Education

Degrees, certifications, and relevant coursework

Universiti Teknologi MARA

Diploma, Computer Science

Completed a Diploma in Computer Science, gaining foundational knowledge in the field. This program provided essential skills and understanding for a career in technology.