Rumbidzai Musiwa

I am a highly adaptable and empathetic customer service professional with proven success in high-volume, multi-channel environments. I specialize in rapidly resolving customer inquiries, complaints, and support requests with strong communication and attention to detail.

In frontline roles I acted as the first point of contact for stakeholders and customers, maintained accurate CRM records, and met core performance targets consistently. I have remote call center experience handling inbound and outbound calls, appointment scheduling, and reducing escalations through effective issue resolution.

At EcoCash I was selected for the core social media service team in recognition of consistent performance and strong communication skills. I also produced outreach content and supported public events in a media and communications role, helping maintain a professional organizational brand.

I hold a BA (Hons) in Journalism & Media Studies with Upper Second Class honours and bring technical familiarity with Avaya, Talkdesk, GoTo, Freshdesk, Zendesk, Microsoft Office, and entry-level CRM management. I am eager to apply my service-first mindset to customer-facing roles that value empathy, accuracy, and continuous improvement.