# Ruisuda PR

Ruisuda PR is a remote worker on Himalayas, Tier 2 Customer Service Representative at Alight Solutions, based in United States.

Source: https://himalayas.app/@ruisudapr

```text
Tier 2 Customer Service Representative at Alight Solutions, providing secure account access support and resolving customer login issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service |
| Skills | Customer Service, Telecommunications, Sales, Authentication, Account Support, Microsoft Office, Microsoft Word, Outlook, Excel, PowerPoint, Workday |

## About

```text
At Alight Solutions, I handle inbound customer calls and secure accounts through identity verification, including one-time passcodes and contact validation. I help customers resolve login issues and request verification letters when needed.

Previously, I served as a T-Mobile Customer Representative at Atento Puerto Rico, providing product and service information and helping resolve customer problems. My experience also includes security work at RM Security and customer service at Econo Supermarket.
```

## Experience

### Tier 2 Customer Service Representative (current)

[Alight Solutions](https://himalayas.app/companies/alight-solutions). May 2023 - Present

```text
Handled inbound customer calls, securing and authenticating accounts through identity verification processes. Assisted customers with login issues and provided secure support for online account portal access.
```

Skills: Customer-Service, Identity-Verification, Account-Management, Problem-Solving, Communication-Skills

### Security Officer

RM Security. Aug 2021 - Aug 2022

```text
Secured premises and personnel by patrolling and monitoring surveillance equipment. Performed building inspections, guarded entry points, and verified visitors.
```

Skills: Security, Surveillance, Patrol, Access-Control, Visitor-Management

### T-Mobile Customer Representative

Atento Puerto Rico. Aug 2020 - Aug 2022

```text
Served customers by providing product and service information and resolving product and service problems. Attracted potential customers by answering questions and suggesting other products and services.
```

Skills: Customer-Service, Sales, Telecommunications, Product-Knowledge, problem-resolution

### Bagger

Econo Supermarket. Jan 2019 - Jul 2020

```text
Bagged groceries and placed them into shopping carts for customers. Assisted customers by carrying groceries to their vehicles upon request and providing other forms of service as needed.
```

Skills: Customer-Service, Attention-To-Detail, Physical-Stamina

## Education

### Puerto Rico Youth Challenge

High School Diploma, General Studies

```text
Earned a High School Diploma from Puerto Rico Youth Challenge in Caguas.
```

## Tech stack

- Workday
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Office

To contact Ruisuda, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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