# Rugema Miguel

Rugema Miguel is a remote worker on Himalayas, Customer Support Representative at Apple Store Support, based in Zimbabwe.

Source: https://himalayas.app/@rugemamiguel

```text
Detail-oriented customer support professional with 3+ years in high-volume call centres.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Zimbabwe |
| Authorized to work in | Canada |
| Job categories | Customer Support Representative, Call Centre Agent, Technical Troubleshooting, Billing Support, Customer Support Agent, Customer Support, Customer Service |
| Skills | Customer Support, High Volume Management, Inbound Calls, Outbound Calling, Billing, Technical Troubleshooting, Data Privacy Compliance, Policy Compliance, CRM Systems, Customer Satisfaction, Performance Metrics, Communication Skills, Problem Solving, Accuracy, CDI |

## What I'm looking for

```text
I’m looking for a fast-paced customer support role where I can resolve complex inquiries, meet service and satisfaction metrics, and consistently follow data privacy and policy requirements while using CRM to document interactions accurately.
```

## About

```text
I’m a detail-oriented Customer Support Representative with over 3 years of experience in high-volume customer service and call centre environments. I’m known for handling confidential client information with strict accuracy and compliance.

In my roles, I assist customers with account inquiries, billing concerns, and technical troubleshooting, resolving complex inquiries efficiently. I manage high-volume inbound and outbound calls professionally while keeping communication clear and customer-focused.

I also document customer interactions accurately in CRM systems and consistently meet performance and satisfaction metrics. I bring strong problem-solving ability, a commitment to confidentiality, and a steady focus on accuracy—especially when data privacy standards and company policies must be followed.
```

## Experience

### Customer Support Representative

Apple Store Support. Mar 2023 - Dec 2025

```text
Assisted customers with account inquiries, billing concerns, and technical troubleshooting while maintaining strict confidentiality. Resolved issues efficiently and documented customer interactions accurately in CRM systems.
```

Skills: Customer-Support, Billing-Support, Technical-Troubleshooting, Confidentiality, CRM-Systems

### Customer Support & Call Centre Agent

Royal Bank of Canada (RBC). Feb 2022 - Mar 2023

```text
Managed high-volume inbound and outbound calls to assist customers with billing inquiries, service issues, and account updates. Ensured compliance with company policies and data privacy standards.
```

Skills: Call-Centre-Operations, Inbound-Outbound-Calls, Billing, Account-Updates, Data-Privacy-Compliance, Compliance-Policies

## Education

### COLLEGE CDI

Dental Assistance, Dental Assistance. 2023 - 2025

```text
Completed a degree program in Dental Assistance at COLLEGE CDI from 2023 to 2025.
```

## Tech stack

- Gmail
- CDI

To contact Rugema, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Amit Gadre](https://himalayas.app/@amitgadre): Debt Counselor, TCR Ltd
- [Damaine User](https://himalayas.app/@damaineuser1): Customer Service Representative, Pitch Perfect Solutions
- [syntyche tolela](https://himalayas.app/@syntychetolela): Customer Service Representative, NTT Data
- [bryen pickering](https://himalayas.app/@bryenpickering): Customer Service Representative, Namawell
- [Angel Steeds](https://himalayas.app/@angelsteeds): Customer Associate (Call and Live Chat), Rogers Communications / Shaw via HGS Canada
- [Beni Divine Irakoze](https://himalayas.app/@benidivineirakoze): Call Center Agent, Ekos Research Associates
- [Alain Shyaka](https://himalayas.app/@alainshyaka1): Customer Inquiries Support, Answer 365
- [Rulezi Gafarasi Hippolyte](https://himalayas.app/@rulezigafarasihippol): Customer Support Representative, Apple Store Support
- [Pooja Devi](https://himalayas.app/@poojadevi): Customer Service & Retention Agent, Blue Ocean Contact Centers
- [Hashanpreet Kaur](https://himalayas.app/@hashanpreetkaur): Everyday Banking Advisor, RBC (Royal Bank of Canada)