# Rudy Germo

Rudy Germo is a remote worker on Himalayas, Customer Service Representative at Concentrix, based in Philippines.

Source: https://himalayas.app/@rudygermo

```text
Customer service and technical support specialist with strong troubleshooting, billing, and client-relations skills.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Philippines |
| Authorized to work in | Zimbabwe |
| Job categories | Customer Service Representative, Technical Support Specialist, Customer Success, Help Desk Technician, Billing Specialist, Scheduling Coordinator, Sales Support, Bookkeeper, Administrative Support, Customer Service Associate, Customer Support Specialist, Customer Service |
| Skills | Customer Support, Technical Support, Email Support, Phone Support, Troubleshooting, Billing, Upselling, Scheduling, Calendar Management, Inbox Management, Graphic Design, Microsoft Office, Video Conferencing, Einstein360 ACSR, Asana, Social Media, Quickbooks, Xero, Canva, Capcut, Google Meet, Live Chat |

## What I'm looking for

```text
I am seeking a customer-focused role combining technical support and billing responsibilities, with opportunities for growth, collaborative culture, and measurable performance goals.
```

## About

```text
I am a customer service and technical support professional with experience handling inbound/outbound calls, email, chat, and billing inquiries across internet, cable, landline, and mobile services.

At Concentrix I provided advanced technical support, managed calendars and inboxes, scheduled appointments, recommended products, and consistently met upselling and performance targets while maintaining high customer satisfaction.

I bring hands-on experience with support platforms and tools including Einstein360 ACSR, billing systems, Zoom/Google Meet, Microsoft Office, Asana, QuickBooks, Xero, and social media for customer engagement.
```

## Experience

### Customer Service Representative

[Concentrix](https://himalayas.app/companies/concentrix). Oct 2022 - Aug 2025

```text
Provided advanced multi-channel customer support (phone, chat, email) handling technical troubleshooting for internet, cable, landline and mobile services, managed billing/account inquiries, and achieved upsell and performance targets over a 3-year tenure.
```

Skills: Technical-Support, Customer-Service, Troubleshooting, Billing-Support, Upselling

## Education

### Southern Leyte State University

Bachelor of Science, Social Work. 2021 - Present

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Completed Bachelor of Science in Social Work studies beginning August 2021.
```

## Tech stack

- Xero
- Gmail
- Google Meet
- QuickBooks
- Canva

To contact Rudy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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