# Ruby Alfaro

Ruby Alfaro is a remote worker on Himalayas, Ophthalmic Technician at Site for Sore Eyes & 2020NOW, based in United States.

Source: https://himalayas.app/@rubyalfaro

```text
Bilingual client support specialist with a focus on customer service.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Job categories | Client Support Specialist, Customer Service, Customer Support Specialist, Client Services Associate |
| Skills | Bilingualism, Customer Service, Data Entry, Database Management, Problem Solving, Interdisciplinary Collaboration, Professional Direct Translation, HIPAA, Google Workspace |

## What I'm looking for

```text
I am looking for a role that values collaboration and offers opportunities for professional growth.
```

## About

```text
I am a dedicated bilingual client support specialist with a strong background in providing exceptional customer service in both English and Spanish. My experience spans various roles where I have effectively navigated diverse customer personalities and adapted my communication style to meet individual needs. I pride myself on being tech-savvy, utilizing technology to optimize remote work environments and resolve complex issues efficiently.

Throughout my career, I have demonstrated my ability to foster positive client relationships and team cohesion. My role as an Ophthalmic Technician at Site for Sore Eyes & 2020NOW allowed me to provide eye care education and translation services, ensuring that patients received comprehensive care. Additionally, my experience as a Direct Support Professional and Information and Referral Specialist has equipped me with the skills to assist clients in navigating community resources and maintaining strict confidentiality while delivering exemplary service.
```

## Experience

### Ophthalmic Technician

Site for Sore Eyes & 2020NOW. Nov 2021 - Jan 2023

```text
Provided eye care education and Spanish-English translation services to patients, navigating them through diagnostic testing via ocular tele-health technology. Maintained accurate patient medical records and delivered exemplary customer service.
```

Skills: Spanish-English-Translation, Customer-Service, Diagnostic-Tests, Problem-Solving

### Direct Support Professional

Gaining Ground. Jul 2017 - Oct 2021

```text
Supported individuals with developmental disabilities in community settings, assisting with integration activities and providing Spanish-English translation services to clients and their families.
```

Skills: Spanish-English-Translation, Problem-Solving, Resource-Allocation

### Information and Referral Specialist

Area 1 Agency on Aging. Mar 2013 - Jul 2016

```text
Reviewed and assessed caregiver services for elderly clients, maintained a database of regional resources, and provided critical information and referrals while ensuring client confidentiality.
```

Skills: Resource-Management, Customer-Service, Confidentiality, Problem-Solving, Communication-Skills

## Education

### Humboldt State University

Bachelor's in Anthropology, Anthropology

## Tech stack

- Gmail
- Google Workspace

To contact Ruby, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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