# Rubbal Saini

Rubbal Saini is a remote worker on Himalayas, Quality Analyst at TaskUs Private Limited, based in India.

Source: https://himalayas.app/@rubbalsaini

```text
Quality Analyst at TASKUS PRIVATE LIMITED auditing transactions, identifying recurring quality gaps, and recommending corrective actions.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 235k+ INR |
| Job categories | Quality Analyst, QA Analyst, Quality Control Analyst |
| Skills | Quality Assurance, Transaction Auditing, Compliance Monitoring, SOP Monitoring, Customer Experience Quality, Root Cause Analysis, Risk Assessment, QA Scorecards, Quality Reporting, Trend Analysis, Performance Analysis, Audit documentation, Case Review, Corrective And Preventive Actions, Process Improvement |

## About

```text
At TASKUS PRIVATE LIMITED, I conduct quality audits of transactions against SOPs, compliance requirements, and operational guidelines. I use root cause analysis to identify recurring gaps, risks, and process failures.

I prepare audit reports, scorecards, trend analyses, and performance dashboards for operational review. I also provide targeted coaching and actionable feedback, and recommend corrective and preventive actions.

Previously, I handled customer cases in TELEPERFORMANCE INDIA's EasyJet Airlines Backend Operations, including escalations and case documentation. At JEENA SIKHO LIFECARE PVT LTD, I managed customer interactions and lead-generation activities while maintaining service quality and reporting records.
```

## Experience

### Quality Analyst (current)

[TaskUs Private Limited](https://himalayas.app/companies/taskus). Sep 2022 - Present

```text
Conduct quality audits and evaluate transactions for adherence to SOPs and compliance requirements. Perform root cause analysis, monitor agent performance, and prepare audit reports and scorecards.
```

Skills: Quality-Assurance, Transaction-Auditing, Root-Cause-Analysis, Compliance-Monitoring, Scorecards, Reporting, Excel, Google-Sheets, Stakeholder-Management

### Customer Care Executive

[Teleperformance India](https://himalayas.app/companies/teleperformance-com). Dec 2020 - Sep 2022

```text
Handled customer cases for EasyJet Airlines backend operations, ensuring compliance with policies and procedures. Managed escalated cases and maintained accurate documentation.
```

Skills: Customer-Service, Case-Management, Compliance, Documentation, Process-Improvement

### Telecalling Executive

Jeena Sikho Lifecare Pvt Ltd. Jun 2020 - Dec 2020

```text
Managed customer interactions and lead-generation activities while maintaining service quality. Maintained accurate customer records and reporting documentation.
```

Skills: Telecalling, Lead-Generation, Customer-Service, Reporting

## Education

### SGGS College

Bachelor's Degree

```text
Pursued a Bachelor's degree at SGGS College, Sector 26, Chandigarh, completing in 2021.
```

## Tech stack

- Google Sheets
- Microsoft Excel

To contact Rubbal, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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