# Roy Effendie

Roy Effendie is a remote worker on Himalayas, Sr. Director, Infrastructure and DevOps at Uniphore, based in United States.

Source: https://himalayas.app/@royeffendie

```text
Senior Technical Program Manager at Uniphore who consolidated infrastructure across three companies and rolled out AI coding assistants, increasing productivity fourfold.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 185k+ USD |
| Job categories | Technical Program Manager, Staff Technical Program Manager |
| Skills | Technical Program Management, IT transformation, Cloud Infrastructure, AWS, Google Cloud Platform, Azure, DevOps, AI Infrastructure, GPU Infrastructure, LLM, Payments, Blockchain, Stellar, Platform Engineering, System Integration |
| LinkedIn | https://linkedin.com/in/reffendie |

## What I'm looking for

```text
I’m looking for Senior or Staff TPM roles working on platforms, payments, or AI infrastructure.
```

## About

```text
At Uniphore, I led a 12-month program to consolidate infrastructure and tooling across three companies after two acquisitions, delivering on schedule with zero customer impact. I also rolled out AI coding assistants across engineering, increasing productivity fourfold.

At Velo Labs, I managed a cross-border payments platform and led partner integrations that reduced settlement times by 70%. At EY, I led a $70M personal auto policy transformation involving more than 300 system integrations, delivered on time. I’m open to Senior and Staff TPM roles working on platforms, payments, or AI infrastructure.
```

## Experience

### Sr. Director, Infrastructure and DevOps

[Uniphore](https://himalayas.app/companies/uniphore). Feb 2025 - Mar 2026

```text
• Planned and led a 12-month program to consolidate infrastructure and tooling across three companies after Uniphore acquired ActionIQ and Infoworks, delivered on schedule with zero customer impact
• Consolidated AWS accounts and brought GCP and Azure environments under a single operating model; standardized DevOps tooling across all three engineering organizations
• Set up program governance from
```

Skills: Technical-Program-Management, SaaS, SDLC

### Sr. Director, Customer Solutions

[Infoworks.io](https://himalayas.app/companies/uniphore). Jul 2022 - Jan 2025

```text
• Directed development of AI capabilities on an enterprise data platform, using OpenAI LLMs to generate SQL from natural language and cutting query creation time from days to minutes
• Partnered with enterprise customers to design and deliver data ingestion and pipeline automation, speeding up development by 80% and increasing adoption by 40%
• Established KPIs and operating processes for Customer
```

Skills: Technical-Program-Management, SDLC

### Senior Technical Program Manager

Velo Labs. Jul 2021 - Jun 2022

```text
• Owned end-to-end program management of a blockchain-based cross-border payments platform, enabling faster, lower-cost transactions across 4+ countries
• Defined and executed the product roadmap with C-level executives, aligning engineering, compliance, and business teams on priorities, scope, and delivery
• Drove partner integrations from technical scoping through launch, reducing settlement tim
```

Skills: Technical-Program-Management, SaaS, SDLC, IT-transformation

### Senior Manager

Ernst & Young Global Consulting Services. Nov 2019 - Jul 2021

```text
• Led development of an analytics platform for a Canadian insurer, enabling real-time reporting across millions of policy records
• Designed a consolidation strategy for P&C policy platforms (homeowners and auto), reducing IT operating costs by $2M annually
• Translated insurance regulatory requirements into architecture decisions across all deliverables
```

Skills: Technical-Program-Management, SaaS, SDLC, IT-transformation

### Technical Account Manager

[Infoworks.io](https://himalayas.app/companies/uniphore). Jan 2019 - Nov 2019

```text
• Managed Fortune 500 financial services clients, driving a 95% renewal rate worth $15M
• Led product implementations and health checks at major financial institutions, securing multi-year renewals worth $10M+
```

Skills: Technical-Program-Management, SaaS, SDLC

### Senior Manager

[Ernst & Young](https://himalayas.app/companies/ey). Nov 2010 - Jan 2019

```text
• Led Canada's largest personal auto policy transformation ($70M): 300+ system integrations across policy administration, vehicle registration, and licensing platforms; delivered on time and generated $32M in follow-on commercial auto work
• Led data conversion and integration programs at Nationwide, American Family, and other major P&C carriers, migrating millions of records with 99.9% accuracy a
```

Skills: Technical-Program-Management, SaaS, SDLC, IT-transformation

### Application Architect

Sezmi Corp.. Jan 2008 - Nov 2010

```text
• Architected Sezmi's customer-facing and internal systems, including the website, customer portal, CSR tools, billing, and user management services
• Designed the end-to-end on-demand ordering flow across set-top boxes, messaging gateway, content ingestion, and billing
• Built the data warehouse and ETL pipelines, and evaluated open-source and commercial technologies for the platform
```

Skills: SDLC

### Experienced Consultant - Siebel Technical Architect

[Accenture](https://himalayas.app/companies/accenture). Aug 2007 - Jan 2008

```text
• Led Siebel data integration with Citrix's legacy systems (Vantive, Lotus Notes, Active Directory) across 12 conversion points
• Built the conversion plan and effort estimates, tracked progress, and reported status to project leadership
• Supervised an offshore team in Pune, India through design, build, and testing
```

Skills: SDLC, IT-transformation

### Senior Consultant

BearingPoint. Apr 2004 - Aug 2007

```text
• Led data migration from the Agent Distribution Management system to a new Distribution Channel Management system
• Designed data mapping, migration plans, and traceability documents; built validation and extraction logic in T-SQL
• Delivered data and Siebel projects for clients including Pacific Life, VISA, Bank of America, Juniper Networks, and LexisNexis
```

Skills: SDLC, IT-transformation

### Database Administrator

Golden Gate University. Apr 2002 - Apr 2004

```text
• Administered enterprise Oracle and SQL Server databases, including backup and recovery
• Implemented disaster recovery using Oracle Logical and Physical Standby databases
• Integrated Oracle E-Business Suite with legacy HR systems and set up identity management with Oracle Internet Directory (LDAP)
```

## Education

### Golden Gate University

MS DDA, Database Development and Administration. 2000 - 2002

### Universitas Katolik Parahyangan

SE, Economic Finance. 1996 - 2000

### Udemy

Go: The Complete Developer's Guide (Golang)

### Amazon Web Services (AWS)

AWS Certified Cloud Practitioner

```text
Issued Apr 2021 · Expired Apr 2024
```

### IBM

IBM® Certified Rational Unified Process

### Oracle

Oracle8i Certified Professional DBA

## Tech stack

- Blockchain
- Microsoft Azure
- Google Cloud Platform
- Garden
- Stellar
- Oracle
- Jira
- Flux
- Datadog
- SQL
- Citrix

To contact Roy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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