# Rosman Palacios

Rosman Palacios is a remote worker on Himalayas, Senior Analyst, Rates Engineering & Digital Engagement at Con Edison, based in United States.

Source: https://himalayas.app/@rosmanpalacios

```text
Knowledge & Enablement Specialist at Con Edison who redesigned onboarding, increasing pilot enrollments by 226%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 120k+ USD |
| Job categories | Knowledge Management Specialist, Enablement Specialist, Digital Adoption Specialist, Information Architect, Training Specialist |
| Skills | Knowledge Management, Information Architecture, Knowledge Governance, Training Design, Digital Adoption, SharePoint, Intranet Platform Oversight, Power Automate, PowerApps, Hootsuite, SOP Development, Digital Asset Management, Metadata Management, Content Tagging |
| LinkedIn | https://linkedin.com/in/Rosman-Palacios |

## About

```text
At Con Edison, I redesigned the customer onboarding experience for a pilot rate program, helping drive a 226% increase in enrollments over 13 months. I also rebuilt the Rates Engineering SharePoint intranet, reducing employee search time by 35%.

At Aon Service Corporation, I built the company’s first centralized SharePoint knowledge hub and developed SOPs and training materials for its rollout. At NYC Health + Hospitals, I created accessible health resources and led digital and employee communications work that increased community reach and engagement by 35% and internal employee engagement by 48%.
```

## Experience

### Senior Analyst, Rates Engineering & Digital Engagement (current)

[Con Edison](https://himalayas.app/companies/con-edison). Aug 2024 - Present

```text
Redesigned customer onboarding for a pilot rate program, driving a 226% increase in enrollments. Rebuilt the Rates Engineering SharePoint intranet, reducing employee search time by 35% and earning a 4.2/5 satisfaction rating.
```

Skills: SharePoint, Information-Architecture, Digital-Engagement, Customer-Experience, Knowledge-Management, Power-Automate, PowerApps, Data-Analysis

### Senior Digital Marketing Specialist

[Aon Service Corporation](https://himalayas.app/companies/aon). Nov 2021 - Aug 2024

```text
Built Aon's first centralized knowledge hub on SharePoint, standardizing workflows and ensuring brand governance. Developed 20+ SOPs and 50+ training materials, and led the global rollout of Hootsuite Enterprise across 300+ employees.
```

Skills: SharePoint, Hootsuite, SOPs, Training-Design, Knowledge-Governance, Social-Media-Strategy, Digital-Marketing, Power-Automate, PowerApps

### Assistant Director, Communications

[NYC Health + Hospitals](https://himalayas.app/companies/nyc-health-hospitals). Aug 2017 - Nov 2021

```text
Developed culturally sensitive knowledge resources and educational programs for Family Planning services. Secured Mayor's Office approval for a new digital presence, growing community reach by 35% and increasing internal employee engagement by 48%.
```

Skills: Content-Strategy, Digital-Strategy, Social-Media, SEO, Employee-Communications, Plain-Language-Writing, Information-Architecture, Web-Analytics

### Media Services Coordinator

CBS Sports. Jan 2020 - Jun 2020

```text
Managed metadata tagging and digital asset management for 80+ college basketball games. Assisted in content structuring and corrected 64% of recorded errors.
```

Skills: Metadata-Management, Digital-Asset-Management, Content-Tagging, Content-Organization

### Communications Specialist

[American Red Cross](https://himalayas.app/companies/american-red-cross). Jun 2019 - Sep 2019

```text
Launched the StoryTeller project, conducting volunteer interviews and crafting narratives. Contributed to the monthly newsletter for a 2,000-subscriber audience.
```

Skills: Content-Creation, Storytelling, Newsletters, Interviewing

### Activity Specialist

Grand Street Settlement. Jun 2015 - Jun 2019

```text
Led physical activities for students across all grades, promoting health and wellness. Designed and facilitated lesson plans focused on health, nutrition, and athletics.
```

Skills: Lesson-Planning, Health-Education, Athletics, Group-Leadership

## Education

### City University of New York, Hunter College

Bachelor's degree, Media Studies & Communications

```text
Bachelor's degree in Media Studies & Communications.
```

### Herkimer County Community College

Associate's degree, Communications

```text
Associate's degree in Communications.
```

## Tech stack

- Google Analytics
- Gemini
- WordPress
- monday.com
- Canva
- SQL
- Hootsuite
- ChatGPT
- Power BI

To contact Rosman, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Victoria Andrews](https://himalayas.app/@victoriaandrews): Communications Consultant, Southwest Airlines
- [Adam G](https://himalayas.app/@adamg): Information Architect, Indiana Farm Bureau Insurance
- [Andre Cliff](https://himalayas.app/@andrecliff): Education Site Manager, US Air Force Civilian
- [flori bako](https://himalayas.app/@floribako): Onboarding Specialist, Compass
- [Benjamin Javorsky](https://himalayas.app/@benjaminjavorsky): Knowledge Management Program Manager, Nationwide
- [Elizabeth Mantone](https://himalayas.app/@elizabethmantone): Knowledge & Content Coordinator, Thrasio
- [Carolyn Clarke](https://himalayas.app/@carolynclarke): Business Execution Consultant II, Wells Fargo
- [Amber M](https://himalayas.app/@amberm1): Knowledge Management & Communications Analyst II, BlinkRx
- [kevin antwi](https://himalayas.app/@kevinantwi): Knowledge Specialist, The Bridgespan Group
- [Margherita Capriglione](https://himalayas.app/@margheritacapriglion): Experience Design Service Owner & AI Enablement Lead, Booz Allen Hamilton