# Rose Riley

Rose Riley is a remote worker on Himalayas, Medical Patient Advocate at Independent, based in Jamaica.

Source: https://himalayas.app/@roseriley

```text
Customer Service Representative in patient advocacy and reservation support, coordinating appointments and resolving customer requests.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Jamaica |
| Authorized to work in | Jamaica |
| Salary expectations | 40k+ USD |
| Job categories | Customer Service |
| Skills | Customer Service, Inbound Customer Support, Outbound Customer Service, Technical Support, Patient Advocacy, Reservation Coordination, Live Chat, Email Support, Phone Support, Conflict Resolution, De escalation, Customer Relationship Management, Data Entry, Records Management, Appointment Scheduling |

## What I'm looking for

```text
I'm seeking to contribute my customer service, communication, and problem-solving skills as a Customer Service Representative in a fast-paced environment.
```

## About

```text
In my current independent contract role as a Medical Patient Advocate, I assist clients with appointments, coordinate communication with service providers, and follow up on pending requests. I also maintain accurate, confidential records of interactions.

At Contax360 BPO Solutions, I handled reservation inquiries, bookings, changes, and cancellations through live chat. At Teleperformance, I supported customers with account inquiries and technical issues, documented interactions in CRM systems, and assisted with service recommendations.
```

## Experience

### Medical Patient Advocate (current)

Independent. Jan 2026 - Present

```text
Assisted clients with scheduling and coordinating appointments, provided empathetic customer support, and maintained confidential records. Coordinated communication between clients and service providers and followed up on pending requests.
```

Skills: Customer-Service, Appointment-Scheduling, Records-Management, Communication-Skills, Empathy, Follow-up

### Reservation Chat Representative

Contax360 BPO Solutions. Dec 2025 - Jan 2026

```text
Handled booking inquiries, reservations, modifications, and cancellations via live chat. Maintained accurate reservation records and managed multiple customer conversations simultaneously.
```

Skills: Live-Chat, Reservation-Systems, Customer-Service, Multitasking, Data-Entry

### Administrative Assistant (Internship)

Rural Agricultural Development Authority (RADA). Jul 2024 - Sep 2024

```text
Supported daily office operations including scheduling, data entry, and organizing filing systems. Assisted with reports, documentation, and internal communications.
```

Skills: Administrative-Support, Data-Entry, Scheduling, Documentation, Communication-Skills

### Customer Service / Technical Support / Sales Representative

[Teleperformance](https://himalayas.app/companies/teleperformance-com). May 2022 - Dec 2022

```text
Managed high-volume inbound customer calls, resolved issues and technical problems, and maintained documentation in CRM systems. Achieved performance targets and assisted with sales support.
```

Skills: Customer-Service, Technical-Support, Sales, CRM, Communication-Skills, Problem-Solving

## Education

### Knockalva Agricultural School

High School Diploma, Agriculture. 2016 - 2018

```text
Attended Knockalva Agricultural School from 2016 to 2018.
```

### Learners Centre High School

High School Diploma, General Studies. 2015 - 2016

```text
Attended Learners Centre High School from 2015 to 2016.
```

### Spot Valley High School

High School Diploma, General Studies. 2010 - 2015

```text
Attended Spot Valley High School from 2010 to 2015.
```

## Tech stack

- Salesforce
- HubSpot
- Google Workspace
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint

To contact Rose, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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