# Roselis Feliz

Roselis Feliz is a remote worker on Himalayas, Patient Experience Specialist at Doctor Urgent Medical Care, based in United States.

Source: https://himalayas.app/@roselisfeliz

```text
Patient Experience Specialist at Doctor Urgent Medical Care, analyzing patient surveys and recommending service improvements.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 55k+ USD |
| Job categories | Patient Experience Specialist |
| Skills | Patient Experience, Patient Satisfaction, Survey Analysis, Healthcare Operations, HIPAA compliance, Customer Service, Customer Feedback Analysis, Team Supervision, Coaching, Issue escalation, Website Experience, Branding, Patient Engagement, Supply Chain Management, International Logistics |

## About

```text
At Doctor Urgent Medical Care, I monitor patient satisfaction and analyze surveys about service from the front desk, medical assistants, and providers. I prepare monthly presentations with survey results and recommendations for improvement.

I also support website updates to improve user experience and accessibility, and collaborate with the marketing department on branding and patient engagement. Earlier, as a Health Care Supervisor at Echo Health (Concentrix.), I supervised healthcare agents and handled escalated customer issues.
```

## Experience

### Patient Experience Specialist (current)

Doctor Urgent Medical Care. Jun 2025 - Present

```text
Ensure patient satisfaction by monitoring and improving the overall patient experience across all departments. Distribute and analyze patient surveys, prepare monthly presentations, and support front desk and marketing initiatives.
```

Skills: Patient-Satisfaction, Survey-Analysis, Presentation-Skills, Marketing, Website-Management, Customer-Service

### Server-Cashier

The Museum of Modern Art. Feb 2024 - Jun 2025

```text
Welcomed customers, operated cash register with accuracy, built relationships to encourage repeat business, and maintained balanced cash drawer. Helped guests choose food and beverages, staying updated on menu and dietary needs.
```

Skills: Cash-Handling, Customer-Service, Point-of-Sale, Menu-Knowledge, Dietary-Requirements

### Server

Prime Met Steakhouse. Apr 2023 - Jan 2024

```text
Welcomed guests, helped them choose food and beverages, stayed updated on menu, and identified dietary needs. Handled customer issues professionally to maintain satisfaction.
```

Skills: Customer-Service, Menu-Knowledge, Dietary-Requirements, Conflict-Resolution

### Hostess

Boqueria. Sep 2022 - Oct 2023

```text
Greeted guests warmly, escorted them to tables, presented menus, and announced waiter's name. Answered incoming calls, helped dining room staff, and processed payments.
```

Skills: Customer-Service, Phone-Support, Payment-Processing, Table-Setting

### Receptionist

Youman Amadeo & Fasano LLP. Apr 2022 - Sep 2022

```text
Greeted clients and announced their arrival to departments. Handled incoming calls on multi-line phone system, directed calls, and provided administrative support including data entry and record-keeping.
```

Skills: Receptionist, Multi-Line-Phone-Systems, Administrative-Support, Data-Entry, Record-keeping

### Server

Montauk Club. Apr 2021 - May 2022

```text
Welcomed guests, helped them choose food and beverages, stayed updated on menu, and identified dietary needs. Handled customer issues professionally to maintain satisfaction.
```

Skills: Customer-Service, Menu-Knowledge, Dietary-Requirements, Conflict-Resolution

### Health Care Supervisor

Echo Health (Concentrix). Apr 2019 - Apr 2021

```text
Supervised a team of healthcare agents, ensuring compliance with policies and HIPAA. Monitored operations, provided coaching, resolved complex issues, and analyzed feedback to improve service.
```

Skills: Supervision, HIPAA-compliance, Team-Leadership, Customer-Service, Problem-Solving, Data-Analysis

### Customer Services

ERC (Working Bee). Oct 2018 - Apr 2019

```text
Provided excellent customer service in English and Spanish, assisting with financial issues, billing, troubleshooting, and resolving complaints. Actively listened to client needs and exceeded team goals.
```

Skills: Customer-Service, Bilingual-English-Spanish, Troubleshooting, Complaint-Resolution, Teamwork

### Technical Support Agent

Conduent. Jan 2017 - Oct 2018

```text
Assisted customers with technical issues, troubleshooting, and resolving complaints. Created tickets for open outages.
```

Skills: Technical-Support, Troubleshooting, Complaint-Resolution, Ticket-Management

## Education

### Sigmatec

Professional Training, Supply Chain Management and International Logistics

```text
Currently pursuing a professional training in Supply Chain Management and International Logistics.
```

### University Technology of Santiago (UTESA)

Bachelor’s Degree, Industrial Engineering

```text
Bachelor’s Degree in Industrial Engineering, graduated in July 2025.
```

### FUNJEPRO

Diploma Course, Public Speaking and Effective Communication

```text
Completed a diploma course in Public Speaking and Effective Communication in November 2020.
```

## Tech stack

- Microsoft Excel
- Microsoft Word

To contact Roselis, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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