# Rosanne Engelbrecht

Rosanne Engelbrecht is a remote worker on Himalayas, Enterprise Service Delivery Manager at Cloud Direct, based in South Africa.

Source: https://himalayas.app/@rosanneengelbrecht

```text
Enterprise Service Delivery Manager at CLOUD DIRECT improving cloud service reporting and customer visibility.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | South Africa |
| Authorized to work in | South Africa |
| Salary expectations | 70k+ ZAR |
| Job categories | Service Delivery Manager, Customer Success Manager, Key Account Manager |
| Skills | Enterprise Services, Managed Services, Customer Success, Customer Relationship Management, Performance Monitoring, Service Review, performance reporting, Service Governance, Continuous Service Improvement (CSI), Operational Risk Management, Escalation coordination, Account Growth, Sales, Recruitment, ITIL |

## About

```text
At CLOUD DIRECT, I manage service delivery and customer relationships across a portfolio of eight clients, including two enterprise customers. I work with senior stakeholders to align services with customer expectations and business priorities.

I lead service reviews, monitor performance and coordinate internal teams to address customer concerns. I’ve also improved reporting data, accuracy and visibility to support clearer communication and informed decisions.

Earlier at CLOUD DIRECT, I worked as a Service Delivery Team Leader, Service Delivery Manager and Customer Success Manager. Before that, I managed client relationships, sales opportunities and service coordination at DAISY BUSINESS SOLUTIONS and THE OFFICE GURU.
```

## Experience

### Enterprise Service Delivery Manager (current)

Cloud Direct. Oct 2025 - Present

```text
Manages a portfolio of eight clients, including two enterprise customers, overseeing service delivery and customer relationships across managed cloud services. Builds trusted relationships with senior stakeholders and leads service review meetings.
```

Skills: Azure, PaaS, Web-Application-Firewall, Microsoft-365, Endpoint-management, Service-Delivery, Customer-Success, Stakeholder-Engagement, Service-Governance, Operational-Risk, Continuous-Service-Improvement-(CSI), performance-reporting, Escalation-coordination, Account-Growth

### Service Delivery Team Leader

Cloud Direct. Jan 2024 - Sep 2025

```text
Led and supported a team of 2–5 service delivery professionals, providing guidance, coaching and day-to-day support. Monitored team performance and supported customer escalations.
```

Skills: Team-Leadership, Coaching, Performance-Monitoring, Escalation-Management, Process-Improvement, Customer-Focus

### Service Delivery Manager

Cloud Direct. Apr 2023 - Jun 2024

```text
Managed customer service delivery, acting as a key contact for service concerns and coordinating internal teams to resolve issues. Facilitated service review meetings and incident reviews.
```

Skills: Service-Delivery, Incident-Management, Customer-Relationship-Management, Performance-Monitoring, Continuous-Service-Improvement-(CSI)

### Customer Success Manager

Cloud Direct. Aug 2022 - Apr 2023

```text
Managed customer relationships and supported engagement, service adoption and customer satisfaction. Worked with internal teams to understand customer needs and address concerns.
```

Skills: Customer-Success, Customer-Relationship-Management, Service-Adoption, Account-Retention, Cross-Functional-Collaboration

### Key Account Manager

Daisy Business Solutions. May 2019 - Jul 2022

```text
Managed an assigned client portfolio through regular engagement, follow-ups and relationship management. Coordinated client fault logging, escalations and installation projects.
```

Skills: Key-Account-Management, Customer-Relationship-Management, Escalation-Management, Sales, Quoting, Deal-Closure

### Manager

The Office Guru. Oct 2007 - Dec 2018

```text
Managed and developed an established client base through regular engagement, client visits and relationship management. Led a sales team and monitored sales performance.
```

Skills: Customer-Relationship-Management, Sales-Leadership, Performance-Monitoring, Upselling, CRM, Customer-Training

### Recruitment Consultant / Manager

Earlier career

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Recruited candidates for client vacancies, sourced applicants and advertised job opportunities. Developed client relationships and worked towards recruitment targets.
```

Skills: Recruitment, Candidate-Sourcing, Customer-Relationship-Management, Sales

## Education

### ITIL

ITIL 4 Foundation Certification, IT Service Management. 2023 - 2023

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Earned the ITIL 4 Foundation Certification in 2023.
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### Varsity College

Diploma, Sports Management. 2005 - 2006

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Completed a Diploma in Sports Management at Varsity College from 2005 to 2006.
```

### Randpark High School

Matric, General. 2003 - 2003

```text
Completed Matric at Randpark High School in 2003.
```

## Tech stack

- Microsoft Excel
- ServiceNow
- Microsoft Word
- Power BI
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft 365
- Azure

To contact Rosanne, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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