# Ron Michael Ceballos

Ron Michael Ceballos is a remote worker on Himalayas, Trader Success & Support Operations Specialist at Audacity Capital, based in Philippines.

Source: https://himalayas.app/@ronmichaelceballos

```text
Trader support specialist at AUDACITY CAPITAL handling Zendesk cases, payment verification, and DXtrade-to-MT5 transfers.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 30k+ USD |
| Job categories | Trader Success and Support Operations Specialist, Account Manager, Trading Operations Specialist |
| Skills | Trader Support, Account Administration, Payment Verification, Payment Troubleshooting, Ticket Triage, Escalation coordination, Customer Relationship Management, Forex, Crypto Markets, Stock Market, Indices, Commodities, Technical analysis, Fundamental analysis, Market Structure |
| LinkedIn | https://linkedin.com/in/ron-michael-ceballos-49b0aa2b4 |

## About

```text
At AUDACITY CAPITAL, I own trader support conversations from intake and investigation through resolution and follow-through. I handle account and platform inquiries, including DXtrade-to-MT5 transfer requests.

I verify payments before manually creating trading accounts and check NOWPayments transactions, including partially paid and wrong-asset cases. I also follow up on failed payments and help traders troubleshoot browser and device issues.

When a case needs specialist attention, I refer it to Risk, Payments, Compliance, Finance, or another relevant team with supporting evidence, while keeping the trader informed. I maintain account and transfer records, organize support workflows, and contribute FAQ improvements.

Previously, as an Account Manager at ACY SECURITIES, I supported retail and institutional clients with trading platforms and account needs. I shared market insights, developed trading education materials, and supported client engagement and retention, including for high-value accounts.
```

## Experience

### Trader Success & Support Operations Specialist (current)

Audacity Capital. Jan 2025 - Present

```text
Own trader support conversations in Zendesk and Intercom, managing intake, triage, tagging, prioritization, investigation, resolution, and follow-through. Resolve account and platform inquiries, process DXtrade-to-MT5 transfer requests, and review profile-change requests.
```

Skills: Zendesk, Intercom, Trader-Support, Account-Administration, Payment-Verification, Platform-Migration, DXTrade, Meta-Trader-5, NowPayments, Troubleshooting, Escalation-coordination, FAQ-Management

### Account Manager

ACY Securities. Jan 2023 - Dec 2024

```text
Managed retail and institutional client relationships, providing trading-platform guidance and account support. Shared market insights and analysis, monitored global developments, and communicated relevant opportunities and risks.
```

Skills: Customer-Relationship-Management, Trading-Platform-Guidance, Market-Analysis, Trading-Education, Client-Engagement, Retention

## Education

### Western Mindanao State University

Bachelor of Science, Food Technology

```text
Earned a Bachelor of Science in Food Technology from Western Mindanao State University in 2010.
```

### FundedNext

Funded Trader Certificate, Trading

```text
Completed the Funded Trader Certificate from FundedNext.
```

### Nostro

Funded Trader Certificate, Trading

```text
Completed the Funded Trader Certificate from Nostro.
```

## Tech stack

- Gmail
- Intercom
- Zendesk
- MetaTrader 5

To contact Ron Michael, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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