# Ronald Paukert

Ronald Paukert is a remote worker on Himalayas, Account Manager at Shell Austria GmbH, based in Austria.

Source: https://himalayas.app/@ronaldpaukert

```text
Salesforce-focused Account Manager at Shell AustriaGmbH who increased annual volume by 800,000 liters.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Austria |
| Authorized to work in | Austria |
| Salary expectations | 55k+ EUR |
| Job categories | Account Manager, Sales Operations Specialist, CRM Analyst |
| Skills | Account Management, Sales Operations, Salesforce Sales Cloud, CRM Operations, Data Quality, Pipeline Management, Forecasting, Reporting, Salesforce Dashboards, KPI Monitoring, Reactivation Campaigns, Workflow Optimization, Excel, Pivot Tables, Power Query |

## About

```text
At Shell AustriaGmbH, I managed approximately 300 customers with an annual volume of 4.5 million liters. I increased volume by 800,000 liters compared with the previous year.

I maintained accounts, opportunities, and forecasts in Salesforce, supporting pipeline transparency, forecast accuracy, and customer profile updates. I also created reports and dashboards to prioritize actions and monitor KPIs.

I segmented inactive customers and implemented data-driven reactivation measures. I introduced standardized KPI metrics and coordinated with internal stakeholders to improve CRM process efficiency.

At Otis GmbH, I supported field technicians with technical inquiries and deployment planning, performed remote maintenance and troubleshooting, and documented incidents. Earlier, at FlughafenWienAG, I conducted security checks and verified documents and identities.
```

## Experience

### Account Manager

Shell Austria GmbH. Aug 2022 - Sep 2026

```text
Managed approximately 300 customers with an annual volume of 4.5 million liters. Improved CRM data quality, pipeline transparency, and forecast accuracy; achieved a volume increase of over 800,000 liters compared to the previous year.
```

Skills: Salesforce-Sales-Cloud, CRM, Data-Quality, Reporting, Dashboarding, KPI-Monitoring, Sales-Operations, Reactivation-Campaigns, Excel, Process-Improvement

### Technical Inside Sales

[Otis GmbH](https://himalayas.app/companies/otis-elevator-co). Jul 2021 - Jul 2022

```text
Supported field technicians with technical inquiries and deployment planning. Performed remote maintenance, troubleshooting, and incident handling.
```

Skills: Technical-Support, Troubleshooting, Incident-Management, Documentation, Communication-Skills

### Security Agent

Flughafen Wien AG. Dec 2017 - Jan 2021

```text
Conducted security checks and monitored security-relevant areas. Performed document and identity verification and communicated with passengers and internal departments.
```

Skills: Security-Checks, Surveillance, Document-Verification, Communication-Skills

## Education

### Volkshochschulen Burgenland

Vocational Maturity Examination, General Education. 2017 - 2019

```text
Completed the Vocational Maturity Examination.
```

### Higher Technical Federal Institute (HTL) Vienna 10

Technical School Diploma, Mechanical and Plant Engineering. 2011 - 2015

```text
Graduated in 2015 with a focus on Mechanical and Plant Engineering.
```

## Tech stack

- Salesforce Sales Cloud
- Microsoft Excel
- Power Query

To contact Ronald, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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