# Rona Aiza Sapinoso

Rona Aiza Sapinoso is a remote worker on Himalayas, Incident Manager at Unionbank of the Philippines, based in Philippines.

Source: https://himalayas.app/@ronaaizasapinoso

```text
Incident Manager at UNIONBANK OF THE PHILIPPINES who spearheaded recovery from high-priority outages and improved incident processes.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 160k+ PHP |
| Job categories | Incident Manager, Network Operations Center Lead, ITSM Major Incident Administrator, Application Support Engineer, Cloud Support Engineer, Field Service Engineer, Web Hosting Support |
| Skills | Incident Management, Major Incident Management, Crisis Management, ITIL, Business Continuity, Network Operations Center, Network Operations, Service Request Management, Change Request Management (CHARM), Problem Management, Risk Mitigation, Post Incident Review, Ticket Trends, ServiceNow, Solarwinds |
| LinkedIn | https://linkedin.com/in/rona-aiza-sapinoso-79a7ab195 |

## About

```text
At UNIONBANK OF THE PHILIPPINES, I manage major incidents, coordinate recovery from high-priority outages, and communicate with senior executives and clients. I also facilitate post-incident reviews and participate in updating incident management frameworks.

At TELUS Digital Experience, I coordinated response teams and incident bridges to restore services during major disruptions. I conducted post-incident reviews and helped refine incident management processes and procedures.

At ACCENTURE INC., I handled major incidents and network operations, monitored devices using Solarwinds and What’s Up Gold, and maintained 0 SLA breached tickets during shift hours. I also created a ServiceNow dashboard to monitor ticket status and collaborated with the automation team on daily network-device health checks and scheduled backups.
```

## Experience

### Incident Manager (current)

Unionbank of the Philippines. May 2025 - Present

```text
Spearheaded quick recovery of high-priority major outages and mitigated risks to reduce impact of major IT and business disruptions. Managed critical communications with senior executives and clients during major incidents.
```

Skills: Business-Continuity, Incident-Management, Escalation-Handling, Stakeholder-Relations, Post-Incident-Review, Process-Improvement, Daily-Operations, Trend-Analysis, Risk-Mitigation

### ITSM Major Incident Administrator II

[Telus Digital Experience](https://himalayas.app/companies/telus-digital). Apr 2024 - Apr 2025

```text
Maintained service continuity and minimized impact of major disruptions. Led and coordinated response teams, drove incident bridges, and facilitated post-incident reviews.
```

Skills: Incident-Management, Service-Continuity, Escalation-Management, Communication-Skills, Post-Incident-Review, Process-Improvement, 24-7-Operations, Shift-Scheduling

### Adv App/Cloud Support & Engineer Specialist

[Accenture Inc.](https://himalayas.app/companies/accenture). Jun 2015 - Mar 2024

```text
Network Operation Center team lead providing KT plans and assisting roll-in process for new joiners. Monitored events for all devices using Solarwinds/What's Up Gold and handled major incidents with minimum supervision.
```

Skills: Network-Operations-Center, Solarwinds, What's-Up-Gold, Incident-Management, Service-Request-Management, Change-Requests, Knowledge-Base, Vendor-coordination, Team-Leadership

### Field Service Engineer

Omega Computer Corporation. Jul 2010 - May 2015

```text
Pre/Post-sales Service Engineer for Datacard printer and ID Works Software. Designed ID layouts and logos using ID Works, Adobe Photoshop, and Illustrator, and provided hardware and software support.
```

Skills: Datacards, ID-Works-Software, Photoshop, Adobe-Illustrator, Hardware-Support, Software-support, Customer-Support

### Web Hosting Technical Support

Infinity Support Phil.. May 2009 - Jun 2010

```text
Provided prompt support via ticket, chat, and phone calls. Responsible for maintenance, support, and deployment of customer-facing hosting solutions, and troubleshooting technical issues.
```

Skills: Web-Hosting, Troubleshooting, Customer-Support, Ticketing-Systems, Live-Chat, Phone-Support

## Education

### Universidad de Manila

Bachelor of Science, Computer Engineering. 2004 - 2009

```text
Pursued a Bachelor of Science in Computer Engineering, gaining foundational knowledge in computer systems and engineering principles.
```

## Tech stack

- Adobe Photoshop
- Solarwinds
- Nagios
- Adobe Illustrator
- ServiceNow
- Dynatrace

To contact Rona Aiza, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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